Installation Project Coordinator

Pella Windows & Doors of the Carolinas and Southwest Virginia; High Point (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

401k/ 401K Matching- 50% up to 6%

Profit Sharing

Insurance (Medical, Dental, Vision)

Life Insurance

10 Paid Holidays

Vacation/PTO

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

Pella Carolina Inc is seeking a Project Coordinator to manage post-sales activities for trade builders and commercial customers. You will coordinate by phone and email with customers, installers and sales reps to ensure a seamless experience from start to finish.

Essential duties include coordinating scheduling, monitoring installation progress, reviewing completion certificates, and ensuring final payments. High school diploma and 2+ years in customer service are required.

Qualifications

• Requires strong organizational skills, attention to detail, and a proactive work style.
• Demonstrates excellent verbal and written communication abilities.
• Good phone etiquette and responsive customer service mindset.
• Ability to manage multiple tasks in a busy office environment.

Responsibilities

• Coordinate post-sale activities for trade builders or commercial customers.
• Communicate with customers, installers and sales reps by phone and email.
• Monitor installation process from start to finish and update stakeholders.
• Review certificates of completion and ensure final payment from customers.
• Follow safety protocols and adhere to company policies.

Skills

Communication

Organizational skills

Detail-oriented

Phone etiquette

Multi-tasking

Take initiative

Verbal and written communication

Education

High School Diploma or GED

Tools

Office 365

Office applications

Job description

• Benefits- Comprehensive benefit packages

Pella Carolina Inc, an innovative, dynamic, growing company in the Carolinas. We are seeking confident, enthusiastic team players who thrive on a challenge, are customer focused and detail oriented to join our Installation Team. This role will manage all post sales activities for our Trade builders or commercial customers. To provide job coordination by communicating professionally by phone and email to customers, installers and sales reps. The overall job of the Project Coordinator is to ensure a great customer experience is provided to each customer by ensuring the process and experience are seamless.

Why work for Pella Windows and Doors of Carolina?

• Culture- We are a team oriented company. We believe in our employees and strive in improving the lives of those we touch.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work- Life Balance- We take pride in our employees having a well work- life balance.
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Essential Duties And Responsibilities

• Always exhibits the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Provide excellent customer service to both our interna; and external customers.
• Communicate to customers throughout the entire installation process by checking reminder calls or emails and confirming service dates.
• Efficiently coordinate scheduling for Field Project Coordinator, ensuring customer needs are met.
• Develop and implement the appropriate action plan necessary to satisfy these customer issues.
• Monitoring the installation process from start to finish and update all stakeholders who are involved in the process.
• Review Certificate of completion, invoice and ensure final payment from customer.
• Perform additional responsibilities assigned by your manager.

Qualifications

• Construction, building material or supply experience preferred
• Strong organizational skills, detailed-oriented, and having the commitment to provide our customers with an exceptional experience.
• A take-action attitude
• Excellent verbal and written communication skills
• Phone etiquette
• High Proficiency in Office 365 and other essential office applications
• Ability to function at a high level, while managing multiple tasks in a very busy office environment.

Requirements

• High School Graduate or GED required.
• Minimum of 2 years successful Customer Service

Benefits

• Competitive Compensation
• 401k/ 401K Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• Life Insurance
• 10 Paid Holidays
• Vacation/PTO
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Job Type

Full-time

Schedule

8:00 am- 5:00 pm, Monday - Friday