Installation Operations Manager

Leaf Home; Peoria (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Parental leave

Career development

Employee discounts

Employee assistance program

Job summary

Leaf Home is seeking an Installation Manager to lead the daily operations of the Installation department in a local field office. You will assign installation jobs to the third-party network, optimize scheduling, and ensure on-time delivery while maintaining quality standards.

The role requires 3+ years in home construction or installation management, a high school diploma, and proven ability to train subcontractors, work with cross-functional teams, and manage multiple stakeholders in a

Qualifications

• High School Diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Track record of recruiting, training, coaching, and onboarding subcontractors.
• Demonstrated superior quality and attention to detail in all facets of the installation process.
• Ability to teach others through hands-on and documentation-based learning methods.

Responsibilities

• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
• Work with the customer to schedule jobs based on installer availability and customer preferences.
• Review and publish daily installation and service reports to identify wins and opportunities for improvement.
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Train, coach and develop installation employees and contractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Responsible for driving proficiency and efficiency amongst installation subcontractors.
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers.
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap.

Skills

Leadership

Training

Communication

Detail-oriented

Active listening

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Scheduling software

Job description

Leaf Home is seeking an Installation Manager to lead the daily operations of the Installation department in a local field office. You will assign installation jobs to the third-party network, optimize scheduling, and ensure on-time delivery while maintaining quality standards.

The role requires 3+ years in home construction or installation management, a high school diploma, and proven ability to train subcontractors, work with cross-functional teams, and manage multiple stakeholders in a