Assistant Installation Manager

Empire Today, LLC; Detroit (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holiday pay

Wellness program

Incentive Plan

Professional development & career asc"

Lots of perks

Job summary

Empire Today, LLC is seeking an Assistant Installation Manager to oversee installation projects for in-home and B2B flooring sales. You will allocate products, supplies and contractor resources, manage customer expectations, and optimize project outcomes.

The role involves coordinating subcontractors, liaising with management and customers, inspecting project status, and driving continuous improvement in installation services. Strong communication and leadership are essential.

Qualifications

• High School Diploma or equivalent.
• Strong computer systems skills including Microsoft applications and order management software.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred.
• Experience with material take-offs, additions and estimating competency is a plus.

Responsibilities

• Locate, evaluate and onboard independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluate customer satisfaction of subcontractors' installation work product and make recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on licensure, qualifications and geographic locations.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to resolve customer complaints.
• Coach installer subcontractors to ensure Empire achieves customer delivery expectations.
• Setting, adjusting and approving installer subcontractor labor pay charges for scope changes on-site.
• Providing for safety and security of employees, installer subcontractors and Empire property during loadout.

Skills

Bilingual English/Spanish

Carpet & flooring knowledge

Communication & negotiation

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Order management software

Job description

Ready to grow your career? Empire Today is seeking an Assistant Installation Manager to join our highly creative, cutting-edge marketing team. The Assistant Installation Manager manages installation projects for the in-home and business-to-business installed flooring sales of the company. This includes ensuring product, supplies, and related items and installation contractor resources are properly allocated for each project, managing and directing the installation resource allocation and customer expectations before, during and upon completion of installation, and analyzing adjustments and solutions appropriate to achieve flooring project success.

We offer

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Incentive Plan.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation Information

$60,000 annually plus bonus

Responsibilities

• Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluates customer satisfaction of subcontractors' installation work product and makes recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Handling installer subcontractor complaints and grievances promptly.
• Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire's systems of that inventory.
• Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Monitoring policy and safety compliance measure adherence during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or as assigned.

Qualifications

• High School Diploma or equivalent
• Valid Driver's License
• Strong computer systems skills including all Microsoft applications and order management software programs
• Bilingual fluency in English and Spanish preferred
• Proficient in the fundamentals of carpet and flooring installations
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred
• Experience with material take-offs, additions and estimating competency is a plus
• Strong ability to effectively communicate in written, verbal and presentation formats
• Strong problem solving and negotiation skills
• Team Player and supports positive subcontractor rapport

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.