Installation Operations Coordinator - Path to Leadership

Wayne Alarm; Woburn, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

ICHRA health insurance

Dental insurance (100% paid)

Flexible Spending Account

401(k) with company match

Vision insurance

Vacation time

Sick time

Long-term disability insurance

Life insurance

Job summary

Wayne Alarm Systems in Woburn, MA is seeking an organized Installation Coordinator to support the daily operations of the Installation Department. You will coordinate among customers, technicians, Sales, Operations, and Parts to ensure installations are scheduled, prepared, communicated, and completed efficiently.

The role offers growth toward operational leadership with hands-on experience in technician coordination, customer scheduling, workflow improvements, and performance tracking; success

Qualifications

• Associate or bachelor’s degree preferred; relevant experience may substitute.
• Experience in scheduling, dispatching, project coordination, or operations support.
• Experience in the alarm, security, construction, telecommunications, or service industries.
• Prior leadership, supervisory, or team coordination experience.
• Interest in pursuing a long-term career in operations management.

Responsibilities

• Serve as liaison between sales, operations, and customers to coordinate and manage installation projects.
• Manage technician schedules and optimize efficiency.
• Communicate with customers regarding appointment confirmations, updates, and timelines.
• Coordinate materials, equipment, and job readiness with the parts team.
• Monitor installation progress daily and keep projects on schedule and budget.
• Maintain accurate records in company software systems.
• Assist with permit tracking, inspections, and project documentation.

Skills

Organizational skills

Multitasking

Communication skills

Office software

Prioritization

Problem solving

Attention to detail

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Business software

Job description

Wayne Alarm Systems in Woburn, MA is seeking an organized Installation Coordinator to support the daily operations of the Installation Department. You will coordinate among customers, technicians, Sales, Operations, and Parts to ensure installations are scheduled, prepared, communicated, and completed efficiently.

The role offers growth toward operational leadership with hands-on experience in technician coordination, customer scheduling, workflow improvements, and performance tracking; success