Installation Manager

Renuity; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance

Paid time off and holidays

401(k) with company match

Opportunity to lead and grow a high‑pe

Job summary

Closet America in Landover, MD is seeking an Installation Manager to lead our installation team and drive an exceptional customer experience in the DMV area. You will oversee installers, scheduling, fleet operations, quality, and day-to-day execution to impact team performance and service quality.

This hands-on leadership role requires coaching, performance reviews, and the ability to balance safety, efficiency, and customer outcomes while growing a high-performing installation operation.

Qualifications

• 5+ years of leadership or management experience.
• Experience in home improvement, installation, construction, closets, or a related industry.
• Strong organizational and problem-solving skills.
• A hands-on leader who knows how to hold teams accountable while developing people.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and customer-service skills.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Lead, coach, and develop a team of installation professionals.
• Oversee daily installation schedules, staffing, and job assignments.
• Ensure installations are completed safely, efficiently, and to company standards.
• Monitor quality, productivity, completion rates, and customer satisfaction.
• Resolve escalated installation and customer issues.
• Partner with Customer Service and Operations to optimize scheduling and resources.
• Conduct ride-alongs, quality audits, and performance reviews.
• Manage installer payroll, bonuses, and performance metrics.
• Oversee fleet maintenance and daily vehicle readiness.
• Identify training needs and help build a high-performing installation team.

Skills

Leadership

Organizational skills

Problem-solving

Customer service

Communication

Prioritization

Education

Bachelor's degree or equivalent

Job description

Installation Manager | $65K-$75K

Landover, MD / DMV Area | Closet America

Lead a team. Own the operation. Make an impact.

Closet America is looking for an experienced Installation Manager to lead our installation team and help deliver an exceptional experience for every customer.

This is a hands-on leadership role where you'll oversee installers, scheduling, fleet operations, quality, and day-to-day execution. You'll have a direct impact on team performance, customer satisfaction, and the growth of our installation operation.

What You'll Do

• Lead, coach, and develop a team of installation professionals
• Oversee daily installation schedules, staffing, and job assignments
• Ensure installations are completed safely, efficiently, and to company standards
• Monitor quality, productivity, completion rates, and customer satisfaction
• Resolve escalated installation and customer issues
• Partner with Customer Service and Operations to optimize scheduling and resources
• Conduct ride-alongs, quality audits, and performance reviews
• Manage installer payroll, bonuses, and performance metrics
• Oversee fleet maintenance and daily vehicle readiness
• Identify training needs and help build a high-performing installation team

What We're Looking For

• 5+ years of leadership or management experience
• Experience in home improvement, installation, construction, closets, or a related industry
• Strong organizational and problem-solving skills
• A hands-on leader who knows how to hold teams accountable while developing people
• Ability to manage competing priorities in a fast-paced environment
• Strong communication and customer-service skills
• Bachelor's degree or equivalent combination of education and experience

What we offer

• $65K-$75K competitive salary
• Medical, dental, and vision insurance
• Disability and life insurance
• Paid time off and holidays
• 401(k) with company match
• Opportunity to lead and grow a high-performing team within a growing home improvement company

If you're an experienced installation leader who enjoys building great teams, solving problems, and delivering results, we'd love to meet you.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].