Installation Manager - Flooring Operations

Floor Nation LLC; Holbrook (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Floor Nation LLC is seeking a hands-on Operations Leader to manage installation projects across carpet, LVP, laminate and hardwood. You will schedule crews, coordinate timelines, and monitor capacity to ensure on-time delivery.

You will serve as a primary escalation point for installation-related concerns and maintain high customer satisfaction throughout projects. Ideal candidates will have flooring industry experience, strong organizational skills, and experience with ERP or scheduling

Qualifications

• Must have flooring industry experience.
• Ability to coordinate multiple projects simultaneously.
• Strong organizational and scheduling skills.
• Excellent communication and customer service abilities.
• Ability to resolve conflicts professionally.
• Proficiency with computers and business software systems.

Responsibilities

• Manage daily installation schedules and crew assignments.
• Coordinate installation timelines to ensure on-time project completion.
• Monitor installation capacity and workforce utilization.
• Oversee all flooring installations (carpet, LVP, laminate, hardwood).
• Ensure installation quality standards are met and conduct site inspections.

Skills

Flooring industry experience

Coordination of multiple projects

Scheduling skills

Communication skills

Conflict resolution

Computer proficiency

Tools

ERP software

Job description

Key Responsibilities:

Installation Operations

• Manage daily installation schedules and crew assignments
• Coordinate installation timelines to ensure on-time project completion
• Monitor installation capacity and workforce utilization
• Oversee all flooring installations including: Carpet, Luxury Vinyl Plank (LVP), Laminate, Hardwood
• Ensure installation quality standards are consistently met
• Conduct jobsite inspections and quality control reviews

Crew Management

• Lead, support, and manage installation crews
• Recruit, onboard, and train installers as needed
• Conduct performance evaluations and coaching
• Ensure crews comply with company policies and installation standards
• Manage installer schedules, productivity, and accountability
• Resolve installer issues and field challenges

Materials & Warehouse Coordination

• Review sold jobs for material accuracy
• Coordinate material ordering and delivery schedules
• Manage staging and preparation of materials for upcoming installations Pull and organize materials from warehouse inventory
• Verify materials prior to installation
• Monitor inventory levels and coordinate replenishment

Customer Experience

• Serve as the primary escalation point for installation-related concerns
• Communicate proactively with customers regarding project timelines
• Resolve customer issues professionally and efficiently
• Ensure customer satisfaction throughout the installation process
• Conduct follow-up inspections when necessary

Measuring & Quality Assurance

• Coordinate and complete pre job site measures
• Review measurements and installation requirements
• Verify job readiness prior to scheduling installations
• Ensure proper documentation of field conditions
• Identify potential installation challenges before work begins

Qualifications:

Required

• Flooring industry experience
• Strong knowledge of carpet, LVP, laminate, and hardwood installations
• Experience coordinating multiple projects simultaneously
• Strong organizational and scheduling skills
• Excellent communication and customer service abilities
• Ability to resolve conflicts and manage difficult situations professionally
• Proficiency with computers and business software systems

Preferred

• Previous experience managing installation crews
• Hands-on flooring installation experience
• Experience with warehouse operations and inventory management
• Experience using ERP or scheduling software
• Experience with flooring estimating and measurement processes
• Bilingual (English/Spanish) is a plus

If you are a hands-on leader with flooring installation experience and a passion for operational excellence, we want to hear from you. Join a growing company where you can make a direct impact on customer satisfaction, crew success, and overall branch performance.