Installation Coordinator

Confidential Jobs; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Premium 401k

Medical insurance

Prescription coverage

Vision insurance

Life + AD&D

Disability insurance

Paid holidays

Vacation benefits

Job summary

Confidential Jobs is seeking a team-oriented Installation Coordinator to support our growing branch in Tampa, FL. You will ensure installation teams are trained for quality work and a positive customer experience, acting as the main contact for clients throughout the installation process.

The role requires leadership, strong organization, and excellent communication with installers, customers, and the sales team to verify plans, deposits, financing, and material readiness for timely

Qualifications

• Experience leading staff and coordinating teams in install projects.
• Strong organizational and communication abilities.
• Customer-focused mindset with a sense of urgency.

Responsibilities

• Coordinate installations to complete within 2–7 days from sale.
• Verify floor plan measurements and Measure Square outputs.
• Confirm deposits and financing holds are documented.
• Procure and track materials through vendor portals.
• Monitor scheduling and reschedule as needed.
• Onboard new clients and serve as primary technical contact.

Skills

Leadership

Organization

Communication

Time management

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

Measure Square

Job description

We are seeking a team-oriented Installation Coordinator for our growing branch location. This position works to ensure installation teams are well-trained with a goal of quality work and a positive customer experience.

The Installation Coordinator will be in constant communication with Installers and customers throughout the flooring installation process. The candidate must have leadership qualities, strong organization skills, and communicate well with various personality types.

What You'll Do...

• Installation Coordination for Quick-Turn Jobs Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments.
• Measure Square Output Verification Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job.
• Deposit and Financing Verification Confirm customer deposits, down payments, and financing holds are correctly processed and documented.
• Material Procurement Order and track materials through vendor portals, ensuring timely availability for scheduled installations.
• Installation Acceleration Monitor material readiness and proactively move up installation dates when materials are available sooner than expected.
• Job Scheduling & Rescheduling Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed.
• Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates.
• Customer Call Handling Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries.
• Process Improvement Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs.

What's Needed to Succeed...

• Positive and professional with the ability to maintain a calm demeanor during hectic periods
• Customer-oriented approach and desire to assist others
• Ability to work as a team
• Strong time management skills and ability to prioritize work
• Must work well with limited direction using independent judgment
• Demonstrate a sense of urgency

What's Required...

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.

Benefits and Perks We Offer...

• Casual work environment
• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Paid Holidays
• Vacation time that grows with years of service