Installation Experience Expert – Professional Craftsmanship

Bay View Shade & Blind; Waukesha (WI); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

Paid time off

Company vehicle while working

Employee product discounts

Career advancement opportunities

Job summary

Bay View Shade & Blind in Waukesha, WI, is seeking an Installation Experience Expert to lead complex window treatment installations, program motorized products, and mentor the installation team. This role emphasizes craftsmanship, problem-solving, and excellent customer service on-site.

You will measure accurately, troubleshoot challenging issues, and collaborate with Design, Production, and Operations to keep projects moving.

Qualifications

• Experience in skilled trades, installation, or related field.
• Proven ability to handle complex or technical installations.
• Excellent problem-solving and troubleshooting abilities.
• Strong attention to detail and craftsmanship.
• Professional communication and customer service skills.
• Ability to coach and support teammates in the field.
• Strong organizational and time-management skills.

Responsibilities

• Lead and complete complex custom window treatment installations.
• Install hard, soft, motorized, and specialty products with precision.
• Take accurate measurements for fit, finish, and function.
• Troubleshoot installation, product, and technical issues.
• Work with ladders, scaffolding, lifts, and related equipment as needed.
• Program and troubleshoot motorized products and automation.
• Communicate professionally with customers and resolve field concerns.
• Mentor Installation Experience Specialists and Ambassadors.
• Collaborate with Production, Design, and Operations to keep projects moving.
• Identify opportunities to improve installation processes and customer experience.

Skills

Skilled trades experience

Installation expertise

Problem-solving skills

Attention to detail

Customer service skills

Independent decision-making

Communication skills

Coaching/mentoring

Organizational/time-management

Job description

$24–28 an hour | 40+ Hours | Mon-Fri Consistent Schedule | Full Benefits

Bring Your Expertise to a Team That Values Great Work

You're experienced with installation, comfortable solving problems in the field, and take pride in leaving a job better than you found it.

As an Installation Experience Expert, you'll handle some of our most complex custom installations while serving as a technical resource and mentor for the Installation Team. You'll work directly with customers, solve challenges others may not have encountered before, and help set the standard for what great craftsmanship and customer service look like at BVSB.

This is an upper-level role on our Installation Team for someone who wants to continue developing their expertise and make an impact.

What You'll Do

• Lead and complete complex custom window treatment installations
• Install hard, soft, motorized, and specialty products with a high level of precision
• Take accurate measurements and ensure exceptional fit, finish, and functionality
• Troubleshoot challenging installation, product, and technical issues
• Work confidently with ladders, scaffolding, lifts, and other equipment when required
• Program and troubleshoot motorized products and automation
• Communicate professionally with customers and help resolve concerns in the field
• Serve as a technical resource and mentor for Installation Experience Specialists and Ambassadors
• Work closely with Production, Design, and Operations to solve problems and keep projects moving
• Help identify opportunities to improve installation processes, quality, and the customer experience

What We're Looking For

• Strong experience in skilled trades, installation, construction, finish work, remodeling, cabinetry, or a related field
• Proven ability to handle complex or technical installations
• Excellent problem-solving and troubleshooting skills
• Strong attention to detail and pride in craftsmanship
• Confident working independently and making sound decisions in the field
• Professional, polished communication and strong customer service skills
• Ability to coach and support less-experienced team members
• Strong organizational and time-management skills
• Valid driver's license with an insurable driving record
• Ability to lift up to 80 lbs. and work safely on ladders and at heights

Window treatment experience is a plus, but we're willing to train the right experienced tradesperson on our products and processes.

Why BVSB?

We're a family-owned company with 100 years of experience. We're also a growing company that's building what's next.This role gives an experienced tradesperson the opportunity to become a true expert in a specialized craft, take on greater responsibility, mentor others, and grow within a professional organization.

We offer:

• $24–$28 an hour based on experience
• 40+ hours with a Mon-Fri consistent schedule
• Paid training and ongoing development
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off
• Company vehicle while working
• Employee product discounts
• Career advancement opportunities
• A team that values craftsmanship, accountability, and professionalism

Your Expertise Creates the Experience

At BVSB, great installation is about more than getting the product on the wall. Your craftsmanship, judgment, communication, and attention to detail are a direct part of the customer's experience.

You'll be working alongside Design, Production, and Operations to make sure every project comes together the way it should.

We're looking for someone who wants to be known as the person who can figure it out, get it right, and leave the customer impressed.

Ready to Put Your Experience to Work?

If you're an experienced installer or tradesperson looking for a place where your skills are valued, your expertise can grow, and the quality of your work actually matters, we'd like to meet you.

Bay View Shade & Blind – Waukesha

100 years of opening windows of opportunity.