Installation Coordinator: Scheduling & Customer Success

Ferguson; Franklin (MA); On-site; USD 21,000 - 46,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming benefits

Parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson is seeking an Installation Coordinator to support our customer base and installation operations. The role requires coordinating installations, scheduling events, and maintaining project accuracy across multiple teams.

Responsibilities include managing pre-site logistics, coordinating with sales, and ensuring timely communication with customers. Proficiency with Microsoft Office and strong organizational skills are essential.

Qualifications

• Prior installation coordinating experience is preferred.
• Ability to learn appliance products and installation processes.
• Strong organizational and prioritization skills.
• Effective communication with internal and external customers.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments.

Skills

Installation coordination

Customer relationship

Effective communication

Organization

Time management

Tools

Outlook

Excel

Word

PowerPoint

Job description

Ferguson is seeking an Installation Coordinator to support our customer base and installation operations. The role requires coordinating installations, scheduling events, and maintaining project accuracy across multiple teams.

Responsibilities include managing pre-site logistics, coordinating with sales, and ensuring timely communication with customers. Proficiency with Microsoft Office and strong organizational skills are essential.