Installation Coordinator

Service Pros Installation Group; Pensacola, Northern (FL, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator who focuses on customer service. The role partners with Lowe’s Installed Sales staff and our contractors to ensure customer satisfaction and smooth project execution.

It involves administrative duties such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to confirm satisfaction of flooring projects.

Qualifications

• High school diploma or GED and 1–2 years related experience and/or training.
• Customer service experience is a plus.
• Basic tech skills to use multiple computer screens; knowledge of database, spreadsheet, email and MS Office.

Responsibilities

• Reviews work orders for accuracy and resolves labor/product issues.
• Schedules customers and contractors for installations and other appointments.
• Reviews project details with the appropriate contractor prior to installation.
• Receives and resolves customer complaints and performs follow-up calls.
• Ensures inventory levels are maintained and materials staged for crew load outs.
• Loads and unloads trucks with forklift/pallet-jack/manually as needed.

Skills

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

• Stewardship
• People
• Integrity
• Growth

Role Description

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties and Responsibilities

• Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
• Schedules customers and Contractors for installations and other appointments.
• Reviews project details for each job with the appropriate Contractor prior to the installation.
• Receives and solves customer complaints, issues, and performs customer follow-up calls.
• Ensures inventory levels are maintained and stages materials for crew load outs.
• Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Requirements

Qualifications

• High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
• Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
• Must be able to remain organized and efficient to support the Contractors and customers.

Schedule: Day shift

Benefits

• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Holiday Pay

Physical Environment

• Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.