Installation Coordinator

Johnson Controls, Inc.; New York (NY); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking an Installation Coordinator to manage scheduling and coordination for installation jobs from customer contact through closeout.

The role requires close collaboration with internal teams, subcontractors, and installers to ensure timely completion and accurate paperwork. The candidate will contact customers within 48 hours of booking, organize resources, and maintain installation progress updates across multiple departments.

Qualifications

• High School degree or equivalent is required.
• At least 3 years of customer service and scheduling experience.
• Excellent organizational, written, and verbal communication skills.

Responsibilities

• Coordinate installers and subcontracted vendors onto installation jobs to ensure on-time completion.
• Make initial contact with customers within 48 hours of job booking.
• Communicate with customers to ensure site readiness and coordinate resources (lift, network, personnel).
• Create and distribute job packets with all installation details and forms.
• Track delivery of all materials and update the Installation Portal for stakeholders.

Skills

Customer service

Scheduling

MS Office

Communication

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary:

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

What you will do:

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery of all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.
• Assist with other administrative tasks as directed by supervisor.

How you will do it:

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for:

Required

• Report into the Long Island City, NY office daily. This is a FULL TIME On Site Role.
• High School Degree or equivalent
• At least 3 years of customer service and scheduling experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Knowledgeable in Microsoft Office applications ( Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $28 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.