Coordinator Lead Administrator

Johnson Controls, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 68,770,000 - 91,693,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Global advancement opportunities

Company vehicle (as applicable)

Referral bonuses

Comprehensive benefits

Job summary

Johnson Controls, Inc. is seeking an on-site Operations Support professional in Tempe, AZ. You will coordinate installation projects, manage permitting, and ensure customer onboarding within 48 hours of booking.

You will liaise with internal departments, schedule technicians, and maintain installation documentation. A minimum of 1 year of customer service experience and strong organizational and communication skills are essential.

Qualifications

• Minimum of 1 year of customer service experience.
• Proficient with Microsoft Outlook and Excel.

Responsibilities

• Coordinate installation projects and permitting processes.
• Schedule technicians and subcontractors to ensure on-time installations.
• Communicate with customers and internal teams to track progress and updates.

Skills

Customer service

Organizational skills

Professional communication

Microsoft Office (Outlook, Excel)

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More

What you will do

• Handle a wide variety of duties and responsibilities to include coordination of installation projects along with the permitting of those projects as needed. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.
• Coordinate with internal departments to organize and schedule all installations from initial customer contact through contract closeout.
• Contact each customer within 48 hours of job booking to initiate project onboarding.
• Oversee submission and approval of all necessary permits, including preparing applications, submitting packages, and tracking approvals through completion.
• Monitor and document all stages of permit review, providing timely updates to clients and internal teams to ensure deadlines are met.
• Research and maintain current jurisdictional requirements, updating internal databases and required team members as regulations and processes change.
• Communicate with internal and external stakeholders to confirm installation site readiness (construction progress, equipment availability, connectivity, required personnel, etc.).
• Schedule JCI technicians and subcontractors using proprietary scheduling software to ensure on-time completion of initial and follow-up installation visits.
• Prepare and distribute necessary documents containing all installation details and required forms prior to project start.
• Track and verify the on-time delivery of all materials required for installation.
• Maintain accurate install and permitting updates in TIP to ensure visibility for all stakeholders.
• Drive timely closeout of installation projects by processing required documentation and coordinating with internal departments as needed.
• Follow up on any expired permits to have them closed with the jurisdiction.
• Other tasks as needed by the business:
• Act as backup for other members of the Operations Support Team when needed. This may require the use of Personal Protective Equipment.
• Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
• Assist with other administrative tasks as directed by supervisor.

How you will do it:

Communicate effectively with both internal and external customers through telephone, email, or internal systems.

Collaborate with local Sales and Strategic Account teams to address any concerns.

Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for: This is a Full On-site Role

Required

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Preferred
• Knowledgeable in Microsoft Office applications ( Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $24 - $32

per hour. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us