Installation Coordinator

Johnson Controls, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. in Charlotte, NC is hiring an Installation Coordinator to manage scheduling, coordination with installers and subcontractors, and ensure timely installation completion. You will handle payroll entry weekly and support administrative tasks while keeping stakeholders informed.

The ideal candidate has at least 1 year of customer service experience, strong organization, and professional communication. This on-site role offers a competitive hourly wage and benefits.

Qualifications

• Report into the Charlotte office daily.
• High School Degree or equivalent.
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Responsibilities

• Coordinate installers/Sub-Contractors onto installation jobs from first contact to contract closeout.
• Make initial contact with customers within 48 hours of job booking.
• Coordinate and schedule technicians and subcontractors to ensure on-time installation completion.
• Create job packets with installation details and required forms.
• Track and verify materials for installations.
• Update Installation Portal to keep stakeholders informed.
• Process paperwork and maintain communication for timely installation closeout.
• Backup for the Material Handler and assist with EHS documentation as needed.
• Assist with other administrative tasks as directed.

Skills

Organizational skills

Customer service

Communication

Education

High School Degree or equivalent

Tools

Microsoft Office (Outlook, Excel)

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary:

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail. There will also be some data entry in the form of weekly payroll entry.

What you will do:

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.

Other tasks as needed by the business:

• Act as backup for the Material Handler when needed. This will require the use of Personal Protective Equipment, including but not limited to the use of safety boots, gloves and eye protection as needed.
• Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
• Key payroll weekly.
• Assist with other administrative tasks as directed by supervisor.

How you will do it:

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for:

Required

• Report into the Charlotte office daily. This is not a work from home or hybrid role.
• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Preferred

• Knowledgeable in Microsoft Office applications ( Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $18 - $25.73 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us