Coordinator Lead Administrator

YDU JC Air Cond & Ref Inc.- Dubai; Phoenix (AZ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Medical/Dental/Vision insurance

Health Savings Account (HSA)

401(k) with company match

Short-Term and Long-Term Disability

Wellness program

Company vehicle (as applicable)

Referral bonuses

Comprehensive benefits

Job summary

Johnson Controls on-site role seeking an Operations Support Team member to coordinate installation projects and permits, ensuring accurate scheduling and timely completion.

You will collaborate with internal teams, schedule technicians, and contact customers within 48 hours of booking to begin onboarding. Strong organization and communication are essential for success in a fast-paced environment.

Qualifications

• Requires high school degree or equivalent.
• At least 1 year of customer service experience.
• Strong organizational and time-management skills.
• Professional written and verbal communication.
• Proficiency with Microsoft Office (Outlook and Excel) preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate installation projects and permitting processes.
• Schedule technicians and subcontractors.
• Contact customers within 48 hours of job booking to begin onboarding.
• Track permits and update internal databases and stakeholders.
• Ensure on-time delivery of materials and project closeout.
• Assist with other operations tasks as needed.

Skills

Customer service

Organizational skills

Professional communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

TIP database

Scheduling software

CRM system

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More

What you will do

Handle a wide variety of duties and responsibilities to include coordination of installation projects along with the permitting of those projects as needed. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail. Coordinate with internal departments to organize and schedule all installations from initial customer contact through contract closeout. Contact each customer within 48 hours of job booking to initiate project onboarding. Oversee submission and approval of all necessary permits, including preparing applications, submitting packages, and tracking approvals through completion. Monitor and document all stages of permit review, providing timely updates to clients and internal teams to ensure deadlines are met. Research and maintain current jurisdictional requirements, updating internal databases and required team members as regulations and processes change. Communicate with internal and external stakeholders to confirm installation site readiness (construction progress, equipment availability, connectivity, required personnel, etc.). Schedule JCI technicians and subcontractors using proprietary scheduling software to ensure on-time completion of initial and follow-up installation visits. Prepare and distribute necessary documents containing all installation details and required forms prior to project start. Track and verify the on-time delivery of all materials required for installation. Maintain accurate install and permitting updates in TIP to ensure visibility for all stakeholders. Drive timely closeout of installation projects by processing required documentation and coordinating with internal departments as needed. Follow up on any expired permits to have them closed with the jurisdiction. Other tasks as needed by the business: Act as backup for other members of the Operations Support Team when needed. This may require the use of Personal Protective Equipment. Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office. Assist with other administrative tasks as directed by supervisor.

How you will do it:

Communicate effectively with both internal and external customers through telephone, email, or internal systems. Collaborate with local Sales and Strategic Account teams to address any concerns. Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for:

This is a Full On-site Role Required High School Degree or equivalent At least 1 year of customer service experience. Strong organizational skills. Ability to communicate in a professional business manner. Preferred Knowledgeable in Microsoft Office applications ( Especially Outlook and Excel). Excellent written and verbal communication skills. Ability to manage several tasks simultaneously. Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE:

$24 - $32 per hour. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.