Installation and Service Technician

Daisy - Boston; Holliston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Job summary

Daisy Boston Metro West is seeking an Installation / Service Technician in Holliston, MA to install, troubleshoot, and service audio, visual, control, and security systems for residential and commercial clients.

You will read schematics, train end users, and coordinate with project managers while traveling to job sites and using tools safely. A dynamic team environment and opportunities for advancement await.

Qualifications

• High school diploma or equivalent
• 2-3 years of AV/Networking/Technology Integration experience
• Control4 Certification preferred
• Lutron HomeWorks and RA3 experience preferred
• Strong communications skills with a passion for providing exceptional client services
• Motivated to learn new technologies and processes
• Exhibits strong management and leadership skills; able to lead and motivate others
• Massachusetts driver’s license and access to a reliable, insured vehicle
• Able to independently lift items up to 50 pounds
• Strong experience with power tools
• Capable of sitting, standing, and kneeling for extended periods

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and manuals.
• Manage all aspects of support, including end-user training, troubleshooting, and escalation.
• Collaborate on problem-solving in installation standards and share challenges and successes during weekly team meetings.
• Travels to various job sites; uses hand and power tools safely; maintains tools, equipment, and vehicle
• Interacts with builders and other industry professionals.
• Communicate daily with the project manager about progress of the project.

Skills

Communication

Leadership

Power tools

Drivers license

Education

High school diploma

Tools

Control4 Certification

Lutron RA3

Lutron HomeWorks

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development
• Employee discounts
• Opportunity for advancement

About Daisy

At Daisy, we’re pioneering the future of smart spaces—making homes and offices more connected, comfortable, and joyful through technology. As the first national smart space installation and services company, we’re growing fast and are seeking a Installation / Service Technician for our Holliston, MA, branch.

Why You'll Love This Role

We are seeking a Installation / Service Technician for our Holliston, MA, branch to Install, solve and troubleshoot audio, visual, control, and security equipment in residential and commercial locations. Our Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

What You'll Be Doing

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support, including end-user training, troubleshooting, and follow-through on escalation of issues.
• Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings.
• Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle
• In addition to clients, interact with builders and other industry professionals.
• Communicate every day with the project manager about the progress of the project.

What You Bring to the Team

• High school diploma or equivalent
• 2-3 years of AV/Networking /Technology Integration Experience
• Control4 Certification preferred
• Lutron Homeworks, and RA3 Expereience preferred
• Strong communications skills with a passion for providing exceptional client services and communication on an ongoing basis
• Motivated to learn new technologies and processes
• Exhibits strong management and leadership skills; capable of leading and motivating others
• Can pass a drug screen and background check
• Possess a valid Massachusetts driver’s license and access to a reliable, insured motor vehicle
• Able to independently lift items up to 50 pounds
• Strong experience with power tools
• Capable of sitting, standing, and kneeling for extended periods

What We Offer

• We offer Generous PTO, and fair compensation based on experience and skill level.

Our Mission

Mission: Enhance the human experience through smart spaces

Vision: Become the most beloved brand in technology services

Our core values guide everything we do:

• Delight: Deliver magical client experiences
• Accountability: Own your work with transparency and integrity
• Innovation: Embrace creativity to solve challenges
• Service: Put clients, teammates, and partners first
• You: Celebrate diverse backgrounds and perspectives

Our Culture

Want to join a driven, highly collaborative team that’s proud of the work it does? At Daisy Boston Metro West, we believe great results come from great teamwork, and that your life outside of work matters just as much. We offer real work/life balance, not just a line in a job posting.

Additional Information

We maintain a smoke-, drug, and alcohol-free workplace on-site and when representing Daisy. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.