Inspection Schedule Coordinator

Western States Fire Protection Co.; Albuquerque, Northern (NM, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Life, Dental and Vision Insurance

401(k) Plan – Matching up to 3%

Paid Time Off (PTO)

Tuition Reimbursement

Annual Discretionary Bonus

Job summary

A leading fire protection services company in Albuquerque is seeking an Inspections Schedule Coordinator. You will be responsible for coordinating and scheduling technician dispatches and ensuring customer needs are met. The ideal candidate will have experience in scheduling, excellent communication skills, and a detail-oriented mindset. This position offers competitive benefits including health insurance and paid time off.

Qualifications

• Two years’ experience in the fire protection industry is a plus.
• Efficient computer skills with knowledge of Microsoft products.
• Willing to pass a post-offer drug screen test and background check.

Responsibilities

• Coordinate and schedule technicians based on customer requests.
• Assist Inspections Department Manager by scheduling inspections.
• Maintain accurate records and logs of all communications.

Skills

Scheduling experience

Customer service skills

Communication skills

Detail-oriented

Tools

Microsoft Outlook

Microsoft Word

Google Calendar

Microsoft Excel

Job description

Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What we offer:

• Health, Life, Dental and Vision Insurance
• Employee Assistant Program
• Flex Spending (FSA) (Cafeteria Plan) and HSA
• 401(k) Plan – Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer Paid Life Insurance
• Gym membership reimbursement

The Inspections Schedule Coordinator is responsible for providing communication and support services to the applicable technicians and other office staff. He/she will coordinate the scheduling of technicians by receiving and replying to phone calls and emails.

Job Responsibilities

• Coordinate and schedule the dispatch of technicians and equipment to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Assist Inspections Department Manager by scheduling inspections
• Coordinate subcontractors to perform their portion of inspections when applicable
• Relay work orders, messages, and information to or from technicians, supervisors, and field inspectors.
• Work with customers to set up quarterly and annual inspection schedules for the upcoming year
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment
• Prepares and maintains accurate records and logs of all telephone calls and other records, files and information systems
• Act as national accounts coordinator for the Inspection department and is responsible for retrieving work orders from various websites and distributing to the corresponding department contacts
• Enter, update and retrieve information via multiple computer programs
• Assist in sending out inspection reports
• Assist in billing inspection jobs per office guidelines

Job Qualifications

• Scheduling experience is required
• Two years’ experience in the fire protection industry is a plus
• Efficient computer skills with working knowledge of Microsoft products such as Outlook, Word, Google Calendar and Excel
• Possess excellent written and verbal communication skills
• Good customer service skills and a team attitude are essential
• Detail oriented, Well-organized, proficient in multi-tasking and possesses time management skills
• Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers
• Willing to pass a post-offer drug screen test and background check

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Accessibility: If you need help accessing this page, please contact: Phone: [phone] Email: [e-mail] We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply. VEVRAA Federal Contractor.

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