Insights Director - Consumer/Telecom (Remote; Seattle Area)

Escalent; Seattle (WA); Remote; USD 95,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Flexible PTO

Parental leave

Job summary

Escalent is seeking an Insights Director in the Seattle area for a primarily remote role with occasional onsite meetings. You will lead insights development, data analysis, and client communication while supervising project teams across CX and telecom projects.

Strong storytelling and reporting skills are essential, with a focus on delivering actionable insights to clients. The role requires 8+ years in related fields, a Bachelor’s degree (Masters preferred), and residency in the Seattle metro

Qualifications

• Bachelor’s degree in a related field. Masters in market research is preferred
• Minimum 8 years of related experience in CX, telecom, or online consumer platforms preferred
• Highly skilled in analytics functional skillset, reporting, and client communications

Responsibilities

• Lead development of insights and storytelling and own the data analysis and reporting phases
• Collaborate with cross-functional teams to deliver high-quality insights
• Utilize a range of methods and tools across projects and industries
• Provide consultative guidance to clients and colleagues

Skills

Data analytics

Market research

Communication skills

Survey design

Storytelling

Project leadership

Proposal writing

Client relationship

Quantitative methods

Education

Bachelor's degree

Master's degree in market research

Job description

Escalent is seeking an Insights Director in the Seattle area for a primarily remote role with occasional onsite meetings. You will lead insights development, data analysis, and client communication while supervising project teams across CX and telecom projects.

Strong storytelling and reporting skills are essential, with a focus on delivering actionable insights to clients. The role requires 8+ years in related fields, a Bachelor’s degree (Masters preferred), and residency in the Seattle metro