Insights Director, Consumer/Telecom - Remote, must live in Seattle area

Escalent; Seattle (WA); Remote; USD 95,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Flexible PTO

Parental leave

Job summary

Escalent is seeking an Insights Director in the Seattle area for a primarily remote role with occasional onsite meetings. You will lead insights development, data analysis, and client communication while supervising project teams across CX and telecom projects.

Strong storytelling and reporting skills are essential, with a focus on delivering actionable insights to clients. The role requires 8+ years in related fields, a Bachelor’s degree (Masters preferred), and residency in the Seattle metro

Qualifications

• Bachelor’s degree in a related field. Masters in market research is preferred
• Minimum 8 years of related experience in CX, telecom, or online consumer platforms preferred
• Highly skilled in analytics functional skillset, reporting, and client communications

Responsibilities

• Lead development of insights and storytelling and own the data analysis and reporting phases
• Collaborate with cross-functional teams to deliver high-quality insights
• Utilize a range of methods and tools across projects and industries
• Provide consultative guidance to clients and colleagues

Skills

Data analytics

Market research

Communication skills

Survey design

Storytelling

Project leadership

Proposal writing

Client relationship

Quantitative methods

Education

Bachelor's degree

Master's degree in market research

Job description

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Insights Director, Consumer/Telecom - Remote, must live in Seattle area

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Role Overview

Insights Directors at Escalent lead the development of insights and storytelling and own the data analysis and reporting phases of our work.

At Escalent, the Insights Director is a senior-level project role that helps the Sector leader fulfill the objectives for projects while maintaining strong client relationships. This role will lead day-to-day project-related decisions and client correspondence. Insights Directors contribute to client retention and growth through consistent responsiveness and delivery of high-quality insights.

Insights positions are accountable for:

• Collaborates with clients to design research to best address business questions.
• Presents actionable insights to clients and their stakeholders.
• Proper application of analytical techniques & tools
• Creating client-ready materials on time
• Sound process & integrity of insights

The Salary Range for this position is $95,000 - $145,000. If this is not the right level for you, please check out our other postings. While this position is primarily remote, candidates must reside in the Seattle metro area and be available for occasional onsite meetings and local team gatherings as business needs arise.

Responsibilities

• Lead the development of insights and storytelling and own the data analysis and reporting phases of our work.
• Work closely with your fellow team members in other Insights roles, in Project Management positions and Sales & Strategic Growth roles in delivering our solutions in a high-quality manner.
• Leverage a variety of methods and tools and will have the benefit of collaborating with experts across Escalent.
• As you gain understanding of the nuances of the types of projects (methodologies), a particular client, the industry (or industries), and Escalent solutions, you offer consultative guidance to clients and colleagues

Qualifications

• Must be located in the Seattle metro area; relocation assistance not available
• Bachelor’s degree in a related field. Masters in market research is preferred
• Minimum 8 years of related experience. Prior experience supporting market research projects in CX, telecom, or online consumer platforms preferred, but not required.
• Considered “Highly skilled” in analytics functional skillset
• Strong communication skills – written and verbal.
• Breadth of research methodology expertise & experience including survey / instrument design
• Able to distill findings into meaningful insights
• Formation of story architecture
• Highly skilled in all aspects of Reporting (deliverables)
• Prescriptive / Consultative Writing skills – reports and client communications
• Strong presentation and storytelling abilities
• Ability to effectively lead project insights team
• Ability to contribute to research design and/or proposal writing
• Ability to manage a number of client engagements concurrently.
• High degree of professionalism & situational awareness (particularly related to client interactions)
• Highly collaborative, capable of getting others across the organization to collaborate

Compensation, Benefits, and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match – No vesting period; bi-weekly contributions
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental Leave - including paternity and adoption
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states
• Salary range for this role is $95,000 - $145,000

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.