Inside Territory Support Representative

Leavitt Machinery; United States; On-site; USD 32,101 - 49,935; Full time

Benefits offered by this job

Company paid medical health care plan

Dental and vision plans

RRSP matching

Professional development opportunities

Job summary

Leavitt Machinery in Surrey, British Columbia, is seeking an Inside Territory Support Representative who will manage inbound customer demand, prepare technical sales material, and help accelerate parts revenue growth.

You will build product knowledge of material handling equipment, deliver exceptional service, collaborate across departments, and grow your sales skills through prospecting and targeted outreach.

Qualifications

• Bilingual in English and Spanish required.
• Experience in inside sales or customer service preferred.
• Post-secondary education in related field such as sales or business administration preferred.
• Knowledge of material handling equipment and parts is a plus.

Responsibilities

• Manage inbound sales leads for Aftermarket Parts and support existing customers.
• Source pricing, availability, and options to support quoting and sales.
• Deliver exceptional customer service and tailor product solutions to customer needs.
• Own the customer experience from inquiry to post-sale resolution, including warranty coordination and returns.
• Collaborate across departments to enhance customer relationships.
• Develop product knowledge on material handling equipment.
• Pursue new business opportunities through research and outreach.
• Drive repeat parts revenue with responsive, solution-based selling.

Skills

Bilingual English/Spanish

Inside sales experience

Customer service mindset

MS Office

Education

Post-secondary education in related field

Tools

MS Office Suite

Job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work

The Opportunity

Leavitt Machinery is looking for a driven Inside Territory Support Representative to join our team in Surrey, British Columbia. As the Inside Territory Support Representative, you will be responsible for increasing Territory Representative productivity and accelerate parts revenue growth by managing inbound customer demand and providing technical sales preparation support.

Essential Duties & Responsibilities

• Managing inbound sales leads for the Aftermarket Parts department and supporting existing customers
• Source pricing, availability, and alternative options to support quoting and sales execution
• Delivering exceptional customer service, including understanding unique customer needs, offering tailored product solutions, and ensuring customer satisfaction throughout the sales cycle
• Maintain full ownership of the customer experience from initial inquiry through post-sale resolution, including warranty coordination, returns, missing or incorrect parts, and issue resolution
• Collaborating across departments to enhance customer relationships
• Developing product knowledge on various types of material handling equipment
• Developing sales skills and working towards identifying and pursuing new business opportunities through research, prospecting, and targeted outreach
• Drive repeat parts revenue through responsiveness and solution-based selling

Required Skills & Qualifications

• Bilingual in English and Spanish is required
• Previous experience in an inside sales or customer service role is preferred
• Post-secondary education in a related field is preferred, such as sales or business administration
• Knowledge of material handling equipment and parts is an assetStrong computer skills and working knowledge of MS Office Suite
• A customer service mindset and strong problem solving skills
• Excellent verbal and written communication skills
• A confident self-starter with a strong work ethic and a positive attitude
• A willingness to continuously learn and grow

Benefits & Perks

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance
• Sick leave plan - 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay for this role is: $45,000 annually plus uncapped commission.

This is an onsite role based in Surrey, British Columbia.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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