Inside Technical Sales

ASG, Division of Jergens, Inc.; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance

Job summary

A leading manufacturing company in Cleveland, OH is seeking an Inside Sales Representative to drive sales growth and build relationships with key stakeholders. The ideal candidate will have experience in inside sales or technical support, strong CRM skills, and excellent communication abilities. This role offers full-time employment with benefits including medical insurance and 401(k).

Qualifications

• Experience in inside sales, technical sales support, or customer service in a B2B environment.
• Expertise in CRM platforms with a track record of maintaining clean data.
• Proficient in Excel for data analysis, reporting, and commission calculations.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for inbound inquiries.
• Identify and cultivate sales opportunities.
• Provide technical support and product guidance to customers.
• Maintain and improve CRM data integrity.
• Monitor lead progression and conversion metrics.
• Act as a liaison to manufacturers' reps and distributors.
• Coordinate sales enablement efforts.
• Work closely with marketing and outside sales.

Skills

Inside sales experience

Technical sales support

Customer service in B2B

CRM platform expertise

Data analysis

Excel proficiency

Communication skills

Relationship building

Tools

Salesforce

HubSpot

Excel

Job description

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Pay Information

• Base pay range: $55,000.00/yr - $75,000.00/yr

ASG, Advanced Systems Group, a Division of Jergens.

ASG [asg-jergens.com], a division of Jergens, Inc., is seeking an enthusiastic and motivated Inside Sales Representative to join our team. In this role, the individual will solve sales challenges and build relationships across internal teams, manufacturer’s reps, distributors, and customers. This position plays a critical role in driving sales growth, optimizing CRM usage, and supporting an international sales force and customer base.

Key Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and website, qualifying leads and routing them appropriately.
• Identify and cultivate sales opportunities in collaboration with outside sales, manufacturer’s reps, and distributors, especially within multi-location customer accounts.
• Provide technical support and product guidance to customers, reps, and distributors, ensuring a high level of responsiveness and accuracy.

CRM Management & Sales Process Optimization

• Maintain and improve CRM data integrity, workflows, and reporting to support sales strategy and customer engagement.
• Monitor lead progression, pipeline health, and conversion metrics to inform sales tactics and forecasting.
• Act as a liaison to manufacturer’s reps and distributors, managing communications, resolving issues, and supporting joint customer engagements.
• In partnership with marketing and outside sales, coordinate sales enablement efforts including training, documentation, and promotional materials for reps and distributors.
• Calculate and track commissions, ensuring transparency and accuracy in reporting.

Cross-Functional Collaboration

• Work closely with outside sales, marketing, engineering, and operations to ensure seamless customer experience and alignment on sales initiatives.
• Relay customer feedback and technical requirements to product, engineering, and marketing teams to support continuous improvement.
• Stay informed on industry trends, competitor offerings, and customer needs to support strategic account planning.
• Assist in territory planning and account mapping to uncover cross-sell and upsell opportunities.

Requirements

• Experience in inside sales, technical sales support, or customer service in a B2B environment.
• Demonstrated expertise in CRM platforms (e.g., Salesforce, HubSpot) with a track record of maintaining clean data, optimizing workflows, and generating actionable reports.
• Proficient in Excel for data analysis, reporting, and commission calculations, including use of pivot tables, VLOOKUP/XLOOKUP, and basic macros.
• Strong analytical mindset with the ability to interpret sales data, identify trends, and make data-driven recommendations to improve sales performance and customer engagement.
• Meticulous in managing customer records, tracking sales activities, and ensuring accuracy in commission structures, pricing, and documentation.
• Excellent written and verbal communication skills, with the ability to clearly convey technical information to both internal teams and external partners.
• Proven ability to build and maintain relationships with customers, manufacturer’s reps, and distributors, while supporting their success through timely and accurate information.
• Capable of managing multiple priorities in a dynamic environment, with strong time management and follow-through.

Preferred Skills

• Experience working with manufacturers’ reps and distributors.
• Familiarity with industrial, technical, or engineered products.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales, Product Management, and Business Development
• Industries: Robot Manufacturing and Automation Machinery Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance
• Tuition assistance

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