Sales Operation Specialist

Evolving Solution Services; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

Company-paid life insurance

Disability coverage

401(k) with profit sharing

Paid vacation 13 days + 11 holidays

Job summary

ASG, Advanced Systems Group, a division of Jergens, seeks an enthusiastic Inside Sales Representative to join our team. You will solve sales challenges and build relationships across internal teams, manufacturers reps, distributors, and customers, driving sales growth and supporting an international customer base.

This role requires ownership mindset, attention to detail, CRM/ERP experience, data hygiene, and acting as the CRM owner to improve processes and reports.

Qualifications

• Experience in inside sales, technical sales support, or customer service in a B2B environment.
• Proficient in CRM platforms (e.g., Salesforce, HubSpot) with a track record of maintaining clean data, optimizing workflows, and generating actionable reports.
• Proficient in Excel for data analysis, reporting, and commission calculations, including pivot tables, VLOOKUP/XLOOKUP, and basic macros.
• Strong analytical mindset with the ability to interpret sales data, identify trends, and make data-driven recommendations to improve sales performance and customer engagement.
• Meticulous in managing customer records, tracking sales activities, and ensuring accuracy in commission structures, pricing, and documentation.
• Excellent written and verbal communication skills, with the ability to clearly convey technical information to both internal teams and external partners.
• Proven ability to build and maintain relationships with customers, manufacturer’s reps, and distributors, while supporting their success through timely and accurate information.

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and website, qualifying leads and routing them appropriately.
• Identify and cultivate sales opportunities in collaboration with outside sales, manufacturer’s reps, and distributors, especially within multi-location customer accounts.
• Provide technical support and product guidance to customers, reps, and distributors, ensuring a high level of responsiveness and accuracy.

Skills

Inside sales

CRM management

Data analysis

Communication

Team collaboration

Tools

Salesforce

HubSpot

Excel

Job description

Salary Range: $60,000.00 To $80,000.00 Annually

This is for ASG, Advanced Systems Group, a Division of Jergens.

ASG [asg-jergens.com], a division of Jergens, Inc., is seeking an enthusiastic and motivated Inside Sales Representative to join our team. In this role, the individual will solve sales challenges and build relationships across internal teams, manufacturer’s reps, distributors, and customers. This position plays a critical role in driving sales growth, optimizing CRM usage, and supporting an international sales force and customer base.

This opportunity is ideal for someone who has an ownership mentality, attention to detail, and deep CRM and ERP Experience. This opportunity will be our CRM owner tasked with data hygiene, process improvement, and pride in being a super-user of the system.

• Competitive compensation
• Comprehensive insurance benefits package, including medical, dental and vision coverage
• Company-paid life insurance and disability coverage
• 401(k) plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays

Reports To General Manager

Key Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and website, qualifying leads and routing them appropriately.
• Identify and cultivate sales opportunities in collaboration with outside sales, manufacturer’s reps, and distributors, especially within multi-location customer accounts.
• Provide technical support and product guidance to customers, reps, and distributors, ensuring a high level of responsiveness and accuracy.

CRM Management & Sales Process Optimization

• Maintain and improve CRM data integrity, workflows, and reporting to support sales strategy and customer engagement.
• Monitor lead progression, pipeline health, and conversion metrics to inform sales tactics and forecasting.
• Act as a liaison to manufacturer’s reps and distributors, managing communications, resolving issues, and supporting joint customer engagements.
• In partnership with marketing and outside sales, coordinate sales enablement efforts including training, documentation, and promotional materials for reps and distributors.
• Calculate and track commissions, ensuring transparency and accuracy in reporting.

Cross-Functional Collaboration

• Work closely with outside sales, marketing, engineering, and operations to ensure seamless customer experience and alignment on sales initiatives.
• Relay customer feedback and technical requirements to product, engineering, and marketing teams to support continuous improvement.
• Stay informed on industry trends, competitor offerings, and customer needs to support strategic account planning.
• Assist in territory planning and account mapping to uncover cross-sell and upsell opportunities.

Qualifications:

• Experience in inside sales, technical sales support, or customer service in a B2B environment.
• Demonstrated expertise in CRM platforms (e.g., Salesforce, HubSpot) with a track record of maintaining clean data, optimizing workflows, and generating actionable reports.
• Proficient in Excel for data analysis, reporting, and commission calculations, including use of pivot tables, VLOOKUP/XLOOKUP, and basic macros.
• Strong analytical mindset with the ability to interpret sales data, identify trends, and make data-driven recommendations to improve sales performance and customer engagement.
• Meticulous in managing customer records, tracking sales activities, and ensuring accuracy in commission structures, pricing, and documentation.
• Excellent written and verbal communication skills, with the ability to clearly convey technical information to both internal teams and external partners.
• Proven ability to build and maintain relationships with customers, manufacturer’s reps, and distributors, while supporting their success through timely and accurate information.
• Capable of managing multiple priorities in a dynamic environment, with strong time management and follow-through