Inside Sales Representative

Baier & Michels USA, Inc; Greenville (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Baier & Michels USA, Inc. seeks a motivated sales professional to build relationships with customers by phone and email, respond to inquiries, and drive product recommendations. You will quote, process orders, and maintain accurate records to ensure timely deliveries.

Collaboration with internal teams and a focus on customer satisfaction are essential. Qualifications include strong communication, organizational skills, and the ability to learn product specs and industry terminology.

Qualifications

• Strong communication and customer service abilities.
• Proficient with phone and email communication.
• Excellent organizational skills and attention to detail.
• Ability to learn product knowledge, technical specs, and industry terminology.
• Demonstrates a positive, team-oriented attitude.

Responsibilities

• Build and maintain relationships with new and existing customers via phone and email.
• Respond to inquiries and recommend products that fit customer needs.
• Follow up on inquiries, quotes, and sales opportunities.
• Prepare and send accurate customer quotations.
• Process orders, purchase orders, and quote requests promptly.
• Maintain accurate customer records and sales activity in company systems.
• Collaborate with customers and internal teams to deliver excellent service.
• Monitor order status to ensure on-time delivery and customer satisfaction.
• Assist customers in selecting appropriate fasteners and related products.
• Communicate product specifications, features, and options clearly.
• Partner with purchasing and supply chain teams to support requirements and delivery schedules.

Skills

Communication skills

Customer service

Phone & email communication

Organizational skills

Product knowledge learning

Team-oriented mindset

Positive attitude

CRM systems familiarity

Tools

CRM systems

Job description

Responsibilities

• Build and maintain relationships with new and existing customers through phone and email communication.
• Respond to customer inquiries and recommend products that best fit their needs.
• Follow up on customer inquiries, quotes, and sales opportunities.
• Prepare and send accurate customer quotations.
• Process customer orders, purchase orders, and quote requests in a timely manner.
• Maintain accurate customer records and sales activity within company systems.
• Collaborate with customers and internal teams to deliver excellent service and support.
• Monitor order status and help ensure on-time delivery and customer satisfaction.

Product & Technical Support

• Assist customers in selecting the appropriate fasteners and related products.
• Communicate product specifications, features, and options in a clear and understandable manner.
• Partner with purchasing and supply chain teams to support customer requirements and delivery schedules.

Qualifications

Required Skills & Experience

• Strong communication and customer service skills.
• Comfortable communicating with customers via phone and email.
• Excellent organizational skills and attention to detail.
• Ability to learn product knowledge, technical specifications, and industry terminology.
• Positive attitude with a strong team-oriented mindset.

Preferred Qualifications

• Previous experience in inside sales, customer service, account management, or a related role.
• Experience working with industrial products, fasteners, manufacturing, or distribution environments is a plus.
• Familiarity with order entry, quoting, and customer relationship management (CRM) systems is beneficial.

What Makes You Successful

• Customer-focused with a desire to build long-term relationships.
• Strong problem-solving skills and ability to identify customer needs.
• Self-motivated and able to manage multiple priorities effectively.
• Dependable, responsive, and committed to delivering exceptional service.

Why Join Us?

• Opportunity to work with a supportive and collaborative team.
• Ongoing product and industry training.
• Stable and growing business environment.
• Opportunities for professional growth and career advancement.

If you are a motivated sales professional who enjoys helping customers and providing outstanding service, we encourage you to apply today.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.