Inside Sales Trainer III, Tupelo

WM; Tupelo (MS); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life ins.

Short-term disability

401(k) with company match

Stock purchase plan

Paid vacation, holidays, personal days

Job summary

WM is seeking an experienced trainer to facilitate classroom learning, evaluate participant performance, and coach to reinforce learning. The role involves preparing for learning events, managing classrooms, delivering courseware, and conducting assessments.

Secondary duties include developing beginner materials and supervising tasks. The position requires five years of training delivery experience, a degree in a related field, and LMS proficiency.

Qualifications

• Bachelor's Degree or higher in a relevant field
• Four years of relevant experience required
• Five years of experience delivering and facilitating training programs
• Five years of LMS experience and reporting

Responsibilities

• Facilitates training courseware and practice activities to ensure mastery of objectives
• Coordinates delivery and instruction of material for new and existing offerings
• Uses varied instructional strategies to engage learners
• Evaluates participant performance and coaches post-training
• Mentors team members to improve overall success and support company objectives
• Generates training reports for stakeholders and analyzes metrics

Skills

Facilitation

Coaching

Course delivery

Learning assessment

Education

Bachelor's Degree (accredited) in Business, Marketing, Human Resources or Education

High School Diploma or GED (accredited) and four years of relevant experience

Tools

Learning Management Systems

Reporting & analytics

Job description

I. Job Summary

This position primarily provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning. Prepares for learning events, conducts classroom management, facilitates courseware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants. Secondarily, this position is introduced to beginner level development of training materials and supervisor duties.

II. Essential Duties And Responsibilities

• Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives


• Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.


• Coordinates the delivery and instruction of material for both new and existing training offerings.


• Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance


• Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment


• Guides a group to acquire skills, make decisions, or complete tasks by use of facilitation techniques.


• Uses classroom management techniques to engage trainees, manage unproductive participant behavior, respond to unexpected issues, and keep trainees focused on the task at hand


• Seeks to understand the true nature of the performance gap (what it is and why it exists)


• Performs needs assessments of participants during classroom instruction.


• Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.


• Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.


• Works independently with project management aptitude.


• Attends to all class room set up (communications, evaluations, recaps, pre-work, materials requests, LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.


• Prepares and executes communication of future training.


• Manages any assigned tasks or projects.


• Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.


• Guided by Manager, evaluates and coaches trainers based on performance and post-course feedback.


• Mentors team members to improve overall success and support company key objectives.


• Reviews edits and enhancements in training curriculum and materials on an as needed basis.


• Participates in team planning activities to assist with implementing and training related strategic initiatives.


• Assists with development of training materials.


• Participates with Manager and clients to identify and prioritize training needs.


• Generates training reports for key stakeholders.


• Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.

III. Qualifications

• Required Qualifications


• Bachelor's Degree (accredited) in Business, Marketing, Human Resources or Education


• High School Diploma or GED (accredited) and four years of relevant experience


• 5 years of relevant work experience delivering and facilitating training programs (in addition to education requirement) and


• 5 years of experience with learning management systems and creating reports


• Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Hybrid Schedule: T-Thu in office, M/F work from home

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.