Counter Sales - York , Pennsylvania

R.F. Fager Company; York (York County); On-site; USD 32,000 - 44,000; Full time

Job summary

R.F. Fager Company is seeking a customer service oriented team member with plumbing and heating product knowledge to assist customers in person and over the phone. You will provide timely quotations, process orders, and build lasting relationships while maintaining a high level of service.

The role emphasizes clear communication, adaptability, and comfort with Eclipse software and online resources. A positive attitude and ability to meet deadlines are essential for success in this position.

Qualifications

• A willingness and ability to learn
• Communication, time management and organizational skills
• Plumbing and Heating experience
• Enthusiasm, courtesy and articulation
• Computer experience
• Customer orientation
• Adaptability

Responsibilities

• Assisting customers, in person and on the phone, with their plumbing and heating needs
• Ensure delivery of personalized customer service through timely quotations and accurate order processing
• Customer-service and sales-oriented
• Must be an excellent communicator
• Have a working knowledge of plumbing/heating products and industry
• Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
• Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Ensure customer satisfaction
• Able to meet deadlines
• Other duties and responsibilities as assigned

Skills

Communication

Time management

Organizational skills

Customer orientation

Adaptability

Enthusiasm

Articulation

Positive attitude

Education

High school diploma or GED

Related Plumbing and Heating Industry experience helpful

Tools

Eclipse software

Job description

Job Purpose & Summary:

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.

Duties & Responsibilities:

Essential Functions:

• Assisting customers, in person and on the phone, with their plumbing and heating needs
• Ensure delivery of personalized customer service through timely quotations and accurate order processing
• Customer-service and sales-oriented
• Must be an excellent communicator
• Have a working knowledge of plumbing/heating products and industry
• Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
• Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Ensure customer satisfaction
• Able to meet deadlines
• Other duties and responsibilities as assigned

Necessary Qualifications:

• A willingness and ability to learn
• Communication, time management and organizational skills
• Plumbing and Heating experience
• Enthusiasm, courtesy and articulation
• Computer experience
• Customer orientation
• Adaptability

Education/ Experience:

• High school diploma or general education degree (GED)
• Related Plumbing and Heating Industry experience helpful
• Working knowledge of Eclipse software preferred

Required:

• Positive attitude with an aptitude for learning