Inside Sales & Technical Commercial Specialist

Socket.dev; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) starting Day 1

Job summary

Socket.dev is seeking an Inside Sales & Technical Commercial Specialist to bridge technical solutions with commercial growth. You will engage customers, understand equipment performance challenges, and craft technical proposals that turn opportunities into long-term partnerships.

This role goes beyond order entry, collaborating with Manufacturing and industrial customers to identify needs and drive revenue across parts, service, upgrades, and capital equipment.

Qualifications

• 3+ years of experience in Inside Sales, Technical Sales, Account Management, Customer Success, or Commercial Support.
• Ability to understand technical products and convey value to customers.
• Experience with CRM and ERP systems; strong organizational skills.

Responsibilities

• Expand existing customer relationships through consultative selling and up-selling.
• Identify opportunities for upgrades, replacement equipment, service programs, and aftermarket solutions.
• Own opportunities from lead identification through quotation and close; maintain pipeline and forecast.
• Develop customer proposals and technical quotations; follow up on quotes.

Skills

Inside Sales

Technical Sales

Account Management

Customer Success

Commercial Support

Tools

CRM systems

ERP systems

Power BI

Excel

Job description

DRTis seeking anInside Sales & Technical Commercial Specialist who can bridge the gap between technical solutions and commercial growth. This role is ideal for someone who enjoys engaging with customers, understanding equipment performance challenges, developing technical proposals, and turning opportunities into long-term business partnerships.

This is far more than an order-entry position. You'll work closely with manufacturing and industrial customers to identify operational needs, recommend solutions, and drive revenue across Parts, Service, Upgrades, Technical Solutions, Training, and Capital Equipment.

Why This Opportunity Stands Out

• Build expertise across industrial machinery, automation, and engineered solutions
• Develop consultative sales skills while supporting complex customer applications
• Partner directly with Engineering, Service, Operations, and Supply Chain teams
• Gain exposure to capital equipment, aftermarket services, and lifecycle account management
• Clear path into Account Management, Business Development, and Outside Sales roles
• Comprehensive benefits and 401(k) beginning Day 1

What You'll Do

Drive Commercial Growth

• Expand existing customer relationships through consultative selling
• Identify opportunities for upgrades, replacement equipment, service programs, and aftermarket solutions
• Support strategic account growth initiatives and revenue expansion

Manage Technical Sales Opportunities

• Own opportunities from lead identification through quotation and close
• Develop customer proposals and technical quotations
• Follow up on quotes and maintain a strong sales pipeline and forecast

Deliver Technical Solutions

• Partner with Engineering and Operations to develop customer-focused solutions
• Understand equipment applications, operational challenges, and performance requirements
• Recommend value-added improvements that increase customer productivity, reliability, and efficiency

Build Trusted Customer Relationships

• Act as a technical and commercial resource for customers
• Provide proactive communication and responsive support
• Drive customer retention and recurring revenue through long-term partnership development

Ideal Background

We’re interested in professionals with experience in:

• Industrial Machinery
• Manufacturing Equipment
• Automation Systems
• Engineered Products
• Capital Equipment
• Equipment OEMs
• Technical Distribution
• Aftermarket Parts & Service
• Technical Quotations
• Preventive Maintenance Programs
• Lifecycle or Installed-Base Account Management

What We’re Looking For

• 3+ years of experience in Inside Sales, Technical Sales, Account Management, Customer Success, or Commercial Support
• Strong business acumen and relationship‑building skills
• Ability to understand technical products and communicate value to customers
• Experience with CRM and ERP systems
• Strong organizational and opportunity‑management capabilities
• Power BI, commercial analytics, or advanced Excel experience is a plus

The Right Candidate

You are technically curious, commercially focused, and motivated by solving customer problems. You enjoy learning how equipment operates, identifying opportunities to improve performance, and working with customers to deliver solutions that create measurable business value.

#MPS

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