Inside Sales Team Lead & Revenue Driver

Clearwave Fiber LLC; Bastrop (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

Clearwave Fiber LLC in the United States seeks a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound, outbound, chat, and email channels. You will drive revenue growth, improve retention, and elevate customer experiences through coaching and performance management.

The role requires a Bachelor's degree, 2+ years of leadership in inside sales, strong analytics, and the ability to travel between locations.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of two years of leadership experience in inside sales, call center, customer retention, or related sales environment.
• Ability to lead, coach, motivate, and performance-manage a team to achieve measurable sales and customer experience goals.
• Strong understanding of sales processes, customer retention strategies, call center operations, and performance management best practices.
• Experience analyzing sales performance data, operational metrics, and KPIs to identify trends and drive improvements.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively coach associates and collaborate across departments.
• Ability to travel between office locations, call centers, and vendor sites as business needs require.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Responsibilities

• Define the environment, coach, and develop agents in accordance to the team processes.
• Lead, motivate, and develop inside sales associates to consistently achieve or exceed sales, revenue, retention, and customer experience goals.
• Take Ownership of team performance by monitoring key performance indicators (KPIs), identifying trends, and implementing actionable strategies to improve results.
• Ensure consistent adherence to established sales and retention processes across inbound calls, chat, and email interactions.
• Monitor sales activity, customer disconnect orders, conversion rates, and retention performance to identify opportunities and adjust strategies.
• Evaluate customer interactions through call monitoring, quality scoring, and performance assessments to ensure compliance with company standards and service expectations.
• Bring Intensity to daily operations by proactively addressing performance gaps, removing obstacles, and driving continuous improvement.
• Manage associate schedules, attendance, overtime, and paid time off to maintain appropriate staffing levels and operational efficiency.
• Partner with management to forecast staffing needs and ensure adequate coverage to meet business demands.

Skills

Leadership

Coaching

Performance management

Sales processes

Data analysis

Communication

Time management

MS Office proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

CRM platforms

Call center software

Workforce management tools

Sales performance reporting systems

Job description

Clearwave Fiber LLC in the United States seeks a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound, outbound, chat, and email channels. You will drive revenue growth, improve retention, and elevate customer experiences through coaching and performance management.

The role requires a Bachelor's degree, 2+ years of leadership in inside sales, strong analytics, and the ability to travel between locations.