Inside Sales Team Lead - Coach, Grow Revenue

Clearwave Fiber LLC; Butlerville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Clearwave Fiber LLC is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound calls, chats, and emails. You will coach agents, monitor performance, and drive revenue growth while delivering exceptional customer experiences.

The role requires 2+ years in inside sales leadership and a strong grasp of sales processes and retention strategies. Ideal candidates will manage staffing, provide ongoing coaching, and partner with leadership to forecast needs, optimize

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of two years of leadership experience in inside sales/call center/customer retention.
• Ability to lead, coach, motivate, and performance-manage a team to achieve sales and customer experience goals.
• Strong understanding of sales processes, retention strategies, call center ops, and performance management.
• Experience analyzing sales data, KPIs, and metrics to drive improvements.
• Excellent written and verbal communication; cross-department collaboration.
• Willingness to travel between locations as needed.

Responsibilities

• Define environment, coach, and develop agents to follow team processes.
• Lead and develop inside sales reps to meet sales, revenue, retention, and customer experience goals.
• Monitor KPIs, trends, and implement strategies to improve results.
• Ensure adherence to sales and retention processes across channels.
• Analyze activity, orders, conversions, and retention to identify opportunities.
• Evaluate interactions via monitoring and quality scoring to meet standards.
• Address performance gaps and drive continuous improvement.
• Manage schedules, attendance, overtime, and staffing needs.
• Forecast staffing and coordinate with management.

Skills

Leadership

Coaching

Performance management

Sales processes

Customer retention

Call center operations

KPIs analysis

Communication

Education

Bachelor's degree in Business Administration/Management or related field

Tools

CRM platforms

Call center software

Workforce management tools

Sales performance reporting systems

Job description

Clearwave Fiber LLC is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound calls, chats, and emails. You will coach agents, monitor performance, and drive revenue growth while delivering exceptional customer experiences.

The role requires 2+ years in inside sales leadership and a strong grasp of sales processes and retention strategies. Ideal candidates will manage staffing, provide ongoing coaching, and partner with leadership to forecast needs, optimize