Inside Sales Supervisor: Lead a High-Impact Team & Revenue Growth

Clearwave Fiber LLC; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Clearwave Fiber LLC is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team and drive revenue growth across inbound, outbound, chat, and email channels. You will coach, monitor KPIs, and ensure consistent execution of sales strategies while delivering exceptional customer experiences.

The ideal candidate demonstrates leadership in inside sales or call centers, with strong coaching, analytics, and cross-department collaboration.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field or equivalent experience.
• Minimum two years of leadership experience in inside sales, call center, or related sales environment.
• Proven ability to lead, coach, and motivate a team to meet sales and customer experience goals.
• Experience with sales processes, retention strategies, and performance management best practices.

Responsibilities

• Define environment, coach, and develop agents per team processes.
• Lead and develop inside sales to achieve sales, revenue, retention, and CX goals.
• Monitor KPIs, identify trends, and implement improvement strategies.
• Manage schedules, attendance, overtime, and staffing coverage.

Skills

Leadership experience

Coaching

Communication skills

Analytical skills

Time management

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Clearwave Fiber LLC is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team and drive revenue growth across inbound, outbound, chat, and email channels. You will coach, monitor KPIs, and ensure consistent execution of sales strategies while delivering exceptional customer experiences.

The ideal candidate demonstrates leadership in inside sales or call centers, with strong coaching, analytics, and cross-department collaboration.