Inside Sales Team Lead — Field Activation

Acosta, Inc.; Grapevine (TX); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Job summary

Acosta, Inc. in Grapevine, TX, seeks an experienced Inside Sales Manager to lead the CORE Inside Sales team, ensuring customer satisfaction processes and project work are executed weekly.

You will be the main contact for the Client team and oversee the satisfaction call process via CORE CRM (CIRI) or project tools. You'll use Google Workspace to stay organized, travel regularly to activation sites, and build team morale while delivering regular performance reports to management.

Qualifications

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success.
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metric’s
• Some sales experience required
• Regular access to a vehicle required

Responsibilities

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region.
• Oversee all day-to-day operational details to guarantee flawless execution.
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors.
• Actively participate in consumer interactions to set the standard for excellence.
• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback.
• Transporting necessary assets to activation site and support with setup as required.
• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems.
• Essential administrative functions i.e. review weekly schedules, verifying timesheets.
• Monitor and track KPIs focused on consumer engagement, quality of interactions, and educational reach while.
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team.
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management.
• Travel regularly and extensively to various activation sites to work alongside your team.
• Use Google Workspace tools to stay organized and communicate clearly

Skills

Team leadership

People management

Communication

Travel readiness

Tools

CORE CRM system

Google Workspace

Job description

Acosta, Inc. in Grapevine, TX, seeks an experienced Inside Sales Manager to lead the CORE Inside Sales team, ensuring customer satisfaction processes and project work are executed weekly.

You will be the main contact for the Client team and oversee the satisfaction call process via CORE CRM (CIRI) or project tools. You'll use Google Workspace to stay organized, travel regularly to activation sites, and build team morale while delivering regular performance reports to management.