Team Lead Inside Sales

Acosta, Inc.

Sarasota (FL)

Hybrid

USD 52,000 - 64,000

Full time

6 days ago

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Benefits offered by this job

Flexible, hybrid work environment

Work with top-tier brands

Space to grow and lead

Supportive, creative culture

Job summary

Acosta, Inc. is seeking a driven Inside Sales Team Lead to manage Brand Ambassadors regionally and ensure top-tier customer experiences. You will coordinate campaigns, monitor KPIs, and collaborate with client teams on project-based work, while traveling to activation sites and leveraging Google Workspace tools for coordination.

The role emphasizes leadership, logistics management, and effective communication with both teams and consumers in a dynamic marketing environment.

Qualifications

Background in roles like Team Lead, Field Manager, or Event Manager within experiential marketing.
3–4 years of experience in retail activation environment with a proven track record of success.
Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
Willingness to travel - frequent travel within the region to support the team on-site.
Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience in reporting and analyzing infield metrics.
Some sales experience required.
Regular access to a vehicle.

Responsibilities

Act as the primary contact for Brand Ambassadors in your region, attend team meetings and provide guidance.
Oversee day-to-day operations to ensure flawless execution and proper activation site setup.
Build team morale and encourage professional growth within your Brand Ambassadors.
Lead consumer interactions to set the standard for excellence and convey brand messages clearly.
Meet with on-site contact to discuss campaign presence or feedback.
Transport assets to activation sites and assist with setup as required.
Resolve logistical challenges and last-minute staffing changes to keep campaigns on track.
Complete administrative tasks like reviewing weekly schedules and timesheets.
Monitor KPIs on consumer engagement and educational reach; report regional performance.
Gather consumer insights and photos to share with senior management.
Travel regularly to activation sites and work with the team on-site.
Utilize Google Workspace tools to stay organized and communicate clearly.

Skills

Team leadership

Field management

People communication

Travel readiness

Tools

Google Workspace

Job description

DESCRIPTION

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

RESPONSIBILITIES

WHAT YOU’LL DO

Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one‑on‑one check‑ins to provide guidance or address concerns
Oversee all day‑to‑day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
Meeting with on‑site contact as needed to discuss campaign presence, adjustments or feedback
Transportating necessary assets to activation site and support with setup as required
Swiftly resolving logistical challenges, managing last‑minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
Essential administrative functions i.e. review weekly schedules, verifying timesheets
Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
Travel regularly and extensively to various activation sites to work alongside your team
Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

QUALIFICATIONS

WHAT YOU BRING

Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
3 to 4 years of experience in retail activation environment with a proven track record for success
Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
Willingness to Travel - this role requires frequent travel within the designated region to support the team on‑site.
Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
Experience in reporting and analyzing infield metric’s
Some sales experience required
Regular access to a vehicle required