Team Lead Inside Sales

Acosta, Inc.; Los Angeles (CA); Hybrid; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Flexible, hybrid work environment

Zusammenfassung

Mosaic Sales Solutions US Operating Co, LLC in Los Angeles seeks a CORE Inside Sales Team Lead to drive customer satisfaction processes and manage project execution with the Client team.

You will manage the Satisfaction call process via CORE CRM and Excel, mentor Brand Ambassadors, handle logistics, and travel to activation sites, using Google Workspace to stay organized.

Qualifikationen

• 3–4 years in retail activation or experiential marketing.
• Natural leader able to mentor and communicate effectively with the team and public.
• Willingness to travel frequently within the designated region to support the team on-site.
• Regular access to a vehicle is required.

Aufgaben

• Act as the primary contact for Brand Ambassadors within your region, including attending regular team meetings and one-on-one check-ins to provide guidance.
• Oversee day-to-day operations to guarantee flawless execution, including punctuality, equipment, and site setup.
• Build team morale and celebrate achievements while supporting professional growth.
• Engage with consumers to set high standards, convey brand messages clearly, and create positive experiences.
• Travel to activation sites to discuss campaign presence, adjustments, or feedback with on-site contacts.

Kenntnisse

Team leadership

Field management

Event management

Tools

Google Workspace

Jobbeschreibung

DESCRIPTION

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

RESPONSIBILITIES

WHAT YOU’LL DO

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns

• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly

• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors

• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers

• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback

• Transportating necessary assets to activation site and support with setup as required

• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly

• Essential administrative functions i.e. review weekly schedules, verifying timesheets

• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while

• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team

• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management

• Travel regularly and extensively to various activation sites to work alongside your team

• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

QUALIFICATIONS

WHAT YOU BRING

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.

• 3 to 4 years of experience in retail activation environment with a proven track record for success

• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.

• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.

• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.

• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.

• Experience in reporting and analyzing infield metric’s

• Some sales experience required

• Regular access to a vehicle required

WHY YOU’LL LOVE IT HERE

• Flexible, hybrid work environment

• Work with top-tier brands and inspiring teammates

• Space to grow, learn, and lead

• A supportive, creative culture where your ideas matter

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:

Administration

Position Type:

Full time

Business Unit:

Marketing

Salary Range:

$70304.00 - $70304.00

Company:

Mosaic Sales Solutions US Operating Co, LLC

Req ID:

42080