Inside Sales Team Lead - Coach High-Impact HCPs

Allergan; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

AbbVie’s Austin-based Inside Sales team seeks a dynamic leader to coach and grow a team of Inside Sales Representatives, guiding day-to-day operations and performance. The role focuses on building relationships with healthcare professionals nationwide, driving education, and achieving brand objectives.

You will supervise staffing, monitor metrics, and partner with managers to ensure high-quality customer interactions while maintaining HIPAA and confidentiality standards.

Qualifications

• 3+ years sales experience; inside sales leadership preferred.
• Bachelor Degree or equivalent work related experience.
• Ability to coach, train, and motivate staff.
• Critical thinking and creative problem-solving.
• Strong relationship-building and communication skills.
• Highly organized and detail-oriented.
• Independent judgment and issue escalation skills.
• Proficient with Microsoft Office and Salesforce.

Responsibilities

• Provide day-to-day supervision and coaching for Inside Sales Representatives.
• Implement performance standards and conduct evaluations and training.
• Ensure adherence to call center policies and schedules.
• Prepare KPI and performance reports for management.
• Maintain training materials and program documentation.
• Collaborate with business partners to resolve issues and improve programs.
• Lead monthly one-on-ones and develop team performance.

Skills

Sales Leadership

Coaching

Verbal Communication

Relationship Building

Organizational Skills

Issue Escalation

Independent Work

Microsoft Office

PowerPoint

Education

Bachelor Degree or equivalent

Tools

Salesforce

Microsoft Office

Outlook/Excel

Job description

AbbVie’s Austin-based Inside Sales team seeks a dynamic leader to coach and grow a team of Inside Sales Representatives, guiding day-to-day operations and performance. The role focuses on building relationships with healthcare professionals nationwide, driving education, and achieving brand objectives.

You will supervise staffing, monitor metrics, and partner with managers to ensure high-quality customer interactions while maintaining HIPAA and confidentiality standards.