Inside Sales Support Specialist for Growth

Aston Carter; Denville (NJ); On-site; USD 40,000 - 43,000; Part time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Disability insurance

HSA

Transportation benefits

Employee assistance program

PTO

Job summary

Aston Carter is seeking a dedicated Sales Support Specialist to provide outstanding post-sales support for residential and commercial customers. The role emphasizes building long-term client relationships, supporting the outside sales team, and driving sales growth in a fast-paced environment.

You will manage inventory-related tasks, coordinate with internal teams, and use ERP systems and Excel to track orders and analyze data.

Qualifications

• 2+ years of experience in sales support or customer service, preferably in a business-to-business environment.
• 1–3 years of sales experience with a strong comfort level on the telephone and honest, direct communication.
• Experience in sales support, logistics, and data entry.
• Proficiency with ERP systems and Microsoft Excel.

Responsibilities

• Provide exceptional customer service and post-sales support to ensure client satisfaction and encourage repeat business.
• Answer incoming calls from existing clients and proactively make outbound calls to provide order status updates and address issues.
• Support the outside sales team with client correspondence, follow-up communications, and coordination of customer needs.
• Manage assigned product responsibilities, including monitoring inventory levels, assisting with indirect product sourcing, and managing inventory turns.
• Promote designated products to inside sales employees and assist in developing product pricing strategies and promotional literature.
• Set personal sales quotas and work consistently toward meeting or exceeding these targets.
• Maintain accurate data entry and documentation related to orders, customer interactions, and sales activities.
• Use ERP systems and Excel to track orders, inventory, and customer information, and to support sales reporting and analysis.
• Communicate clearly and professionally via email and phone, ensuring timely responses and honest, transparent communication with customers.
• Plan and manage daily activities as a self-starter, creating and executing a personal plan of action to meet customer and business needs.
• Identify key customer issues during telephone conversations, evaluate relevant facts, and recommend appropriate plans of action to resolve concerns.
• Build and maintain strong customer relationships through positive interactions and consistent follow-through.
• Collaborate with internal teams to ensure smooth logistics, accurate order fulfillment, and timely delivery of products.
• Demonstrate a competitive, results-focused mindset and an internal drive to perform at a high level.

Skills

Customer service

Inside sales

Phone communication

Data entry

Tools

ERP systems

MS Excel

Job description

Aston Carter is seeking a dedicated Sales Support Specialist to provide outstanding post-sales support for residential and commercial customers. The role emphasizes building long-term client relationships, supporting the outside sales team, and driving sales growth in a fast-paced environment.

You will manage inventory-related tasks, coordinate with internal teams, and use ERP systems and Excel to track orders and analyze data.