Inside Sales & Support Specialist - Customer & Accounts

ASTM International; Conshohocken (Montgomery County); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical, Dental, Vision, Life and Dis/

Paid holidays, vacation and sick leave

403(b) plan with company match

100% company-funded defined benefits-p

Job summary

ASTM International is seeking an Inside Sales & Support Representative to be the primary contact for customers, members, and internal teams. You will handle orders, accounts, memberships, and product access, resolving inquiries and processing transactions while ensuring data integrity and following procedures.

You may identify sales opportunities for handoff to the Sales team. The role emphasizes high-quality customer experience, data accuracy, and collaboration across departments; experience

Qualifications

• Minimum 3 years Customer Service Experience.
• Proficiency with Microsoft 365.
• CRM and ERP experience: Salesforce Service Cloud a plus.
• Professional proficiency in English and Spanish required.

Responsibilities

• Respond to customer and member inquiries via phone, email, and web channels.
• Process and troubleshoot orders across ASTM products and services.
• Assist with online purchasing, account navigation, and digital access.
• Resolve billing, claims, returns, shipping, and product-related issues.
• Manage assigned cases requiring follow-up, including international support.
• Set up, renew, and maintain memberships; maintain records across systems.
• Support invoicing, payments, and related account maintenance processes.
• Use CRM/ERP and internal tools to support customer needs; escalate issues as needed.
• Identify and elevate upgrade or cross-sell opportunities to Sales; collaborate with teams.
• Contribute to documentation, training, and onboarding as needed.

Skills

Customer Service

Bilingual English/Spanish

Communication Skills

Tools

Microsoft 365

Salesforce Service Cloud

Job description

ASTM International is seeking an Inside Sales & Support Representative to be the primary contact for customers, members, and internal teams. You will handle orders, accounts, memberships, and product access, resolving inquiries and processing transactions while ensuring data integrity and following procedures.

You may identify sales opportunities for handoff to the Sales team. The role emphasizes high-quality customer experience, data accuracy, and collaboration across departments; experience