Inside Sales & Customer Success Specialist

Steelsummit Holdings; Nashville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

Steelsummit Holdings in Lavergne, TN is seeking an Inside Sales Representative who serves as the intermediary between customers and the organization, facilitating effective communication and relationship management. You will be the primary point of contact for assigned customers, maintain daily communication, enter orders, and coordinate with Production and Materials to meet customer needs.

The role requires Excel proficiency and a detail-oriented approach; associate degree or equivalent

Qualifications

• Associate degree or equivalent experience; 6 mos–2 years of sales/steel experience preferred.
• Excel proficiency required.
• Detail- and number-oriented.
• Word experience a plus.
• Data management a plus.

Responsibilities

• Primary point of contact for assigned customers.
• Maintain a daily and constant line of communication with the customer base.
• Enter orders into computer system and scrutinize incoming PO’s.
• Coordinate customer due dates and production capabilities with Production and Materials Handling.
• Notify Materials Manager and Production Planning of changes in order quantities and due dates.
• Construct and maintain spreadsheets and databases for monitoring programs.
• Report inquiries, quotes, orders, rejections, and customer problems by customer as required.

Skills

Customer relationship management

Sales support

Data entry

Detail-oriented

Excel proficiency

Education

Associate degree or equivalent experience

Tools

Excel

Job description

Steelsummit Holdings in Lavergne, TN is seeking an Inside Sales Representative who serves as the intermediary between customers and the organization, facilitating effective communication and relationship management. You will be the primary point of contact for assigned customers, maintain daily communication, enter orders, and coordinate with Production and Materials to meet customer needs.

The role requires Excel proficiency and a detail-oriented approach; associate degree or equivalent