Inside Sales Support Specialist

ADP, Inc.; Tyrone (Blair County); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

Voluntary Benefits

Employee Discounts

Growth Opportunities

Job summary

MAG Industries is seeking an Inside Sales Support Specialist to assist customers and Sales team, process orders, and resolve issues. This role informs customers about products, pricing, and availability while contributing to sales growth.

The position offers commission in addition to base pay and requires strong communication, organization, and numerical skills. It is well suited for those who enjoy building relationships and identifying sales opportunities.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Experience in inside sales, sales support, order processing, or account management is desirable.
• Strong communication skills and willingness to learn are essential.

Responsibilities

• Receive and respond to customer and Sales Rep inquiries via calls, email, and voicemail.
• Enter and process customer orders accurately in the ERP system.
• Build relationships with customers and identify opportunities to increase sales.
• Assist outside Sales Representatives with order processing and follow-up.
• Coordinate with internal teams to resolve order and delivery issues.
• Maintain accurate customer, order, and account information.

Skills

Strong communication

Excel

Outlook

ERP/CRM experience

Attention to detail

Problem solving

Customer service

Sales awareness

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

ERP

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Tyrone, PA, US

11 days ago Requisition ID: 1106

Salary Range: $19.00 To $22.00 Hourly

Position Summary

MAG Industries is seeking an Inside Sales Support Specialist to support our customers and Sales team while also identifying and developing sales opportunities through day-to-day customer interactions.

This position serves as an important link between our customers, Sales Representatives, Accounting, Fulfillment, Fleet, and Operations teams. The Inside Sales Support Specialist will process customer orders, assist with account needs, resolve customer and delivery issues, support outside Sales Representatives, and actively work to grow sales through existing and prospective customer relationships.

This role offers the opportunity to earn commission in addition to regular base pay through qualifying sales activity.

The ideal candidate is organized, personable, sales-minded, detail-oriented, and comfortable working with both customers and numbers. This position is well suited for someone who enjoys helping customers, solving problems, building relationships, and recognizing opportunities to generate additional business.

• Receive and respond to customer and Sales Representative calls, emails, and voicemails.
• Enter and process customer orders accurately within the company ERP system.
• Build relationships with customers and identify opportunities to increase sales through product recommendations, follow-up, and proactive outreach.
• Conduct inside sales activities with existing and prospective customers.
• Make outbound sales and follow-up calls to customers regarding products, promotions, new items, reorders, and other sales opportunities.
• Follow up with customers who have not recently ordered or who may have additional purchasing opportunities.
• Assist customers with product selection and provide information regarding available products, pricing, promotions, and availability.
• Support outside Sales Representatives with order processing, customer follow-up, product information, account questions, and other day-to-day needs.
• Assist prospective customers who contact MAG Industries and coordinate new account setup and sales follow-up.
• Research and resolve customer concerns involving orders, deliveries, returns, billing, product availability, and account information.
• Coordinate with Accounting, Sales, Fulfillment, Fleet, and other departments to resolve customer and order issues.
• Communicate delivery delays, route changes, vehicle issues, or other service disruptions to affected customers.
• Assist with product returns, return authorizations, credits, and related documentation.
• Review chain and multi-location customer orders for discrepancies, out-of-stock products, substitutions, and other issues.
• Prepare and maintain item setup sheets and other customer or product documentation.
• Assist with customer account information, tax rates, pricing information, and related records.
• Utilize Microsoft Excel to maintain spreadsheets, run formulas, review information, and support reporting and analysis.
• Assist with established product costing and pricing calculations as needed.
• Prepare and distribute customer or storewide communications regarding products, promotions, availability, operational changes, or other important information.
• Maintain accurate customer, order, product, and account information within company systems.
• Troubleshoot routine customer and sales-related issues independently and elevate more complex matters to management when appropriate.
• Develop a strong working knowledge of MAG Industries' products, customers, ordering processes, promotions, and delivery operations.

In addition to the position's regular responsibilities, the Inside Sales Support Specialist will have opportunities to generate sales and earn commission based on qualifying sales activity.

Sales opportunities may include developing business with existing accounts, re-engaging customers, promoting new or featured products, following up on leads, and assisting prospective customers with establishing new accounts.

Specific commission eligibility, rates, and qualifying sales will be communicated as part of the company's commission program.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Marketing, Sales, Accounting, or a related field preferred.
• Previous experience in inside sales, sales support, order processing, account management, administrative support, or a related role preferred.
• Sales experience is preferred but not required for a candidate with strong communication skills and a willingness to learn.
• Strong verbal and written communication skills.
• Comfortable speaking with customers and making outbound calls.
• Ability to recognize sales opportunities and confidently recommend products.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Comfortable working with spreadsheets, formulas, percentages, pricing, costs, and other numerical information.
• Experience with ERP, CRM, or order-management systems is preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to research and resolve issues independently.

What We're Looking For

We're looking for someone who can balance sales, service, and support. The right person will be comfortable answering a customer question one minute, entering an order the next, working through an account or delivery issue, and then recognizing an opportunity to make an additional sale.

This person should be dependable, outgoing, organized, and willing to take ownership of issues through resolution. Success in this position requires strong communication, attention to detail, a sense of urgency, and a natural ability to build relationships with customers.

Schedule

• Full-time
• Monday–Friday
• 8:00 AM–4:30 PM
• Occasional overtime may be required based on business needs.

Compensation

• Competitive base pay
• Commission opportunities based on qualifying sales activity

MAG Industries offers a competitive benefits package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability
• Voluntary Supplemental Benefits
• Employee Discount Programs
• Opportunities for Growth and Advancement

Physical Requirements

This position operates primarily in an office environment and requires frequent use of a computer, keyboard, telephone, and other standard office equipment. The employee must be able to remain seated and work at a computer for extended periods and occasionally lift or move up to 20 pounds.

Equal Opportunity Employer

MAG Industries is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law