Inside Sales Representative

iBT; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Holiday pay

401(k)

Education reimbursement

Job summary

Magnum Industrial Distributors is seeking an Inside Sales and Customer Service professional to support our West-Magnum Distributor network. You will assist with applications, pricing, proposals, and product sourcing while building strong relationships with vendors and customers. This full-time position follows a Monday–Friday schedule, 7:00 a.m.

to 3:30 p.m. with occasional extended hours and minimal travel.

Qualifications

• Experience with inside sales and/or customer service preferred, but not required.
• Excellent oral and written communication skills with the ability to effectively present information and respond to customer questions and information.
• Ability to calculate discounts & percentages.
• Ability to specify technical products and to provide technical sales information.
• Strong PC and software skills with the ability to use technology to improve efficiency and effectively communicate information, including, but not limited to the Epicor P-21 (preferred), Google & Microsoft Suites.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide inside sales and customer service support for all IBT West-Magnum Industrial Distributors customers with application assistance, product sourcing, vendor assistance, and pricing and proposals.
• Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
• Maintain appropriate quantities of current vendor literature.
• Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by Store/General Manager and preferred vendors.
• Assist customers by monitoring branch sales for specified product lines, keeping sales interest levels at a maximum.
• Assist in maintaining good vendor relations at the branch location level.
• Maintain open, productive communication between corporate, region managers, other branches, and department managers.
• Promote a positive attitude to co-workers, branches, vendors and customers, while promoting all of products and services.
• Other duties as assigned

Skills

Inside sales

Customer service

Communication

Discount calculations

Technical product specs

Technical sales information

Driver's license

Tools

Epicor P-21

Google Suite

Microsoft Office

Job description

Posted Monday, August 17, 2026 at 6:00 AM

PURPOSE

Support IBT West-Magnum Industrial Distribution customers with sales, application, and pricing and proposal assistance while developing and maintaining excellent working relationships with IBT West-Magnum Industrial Distribution vendors who are essential to meet branch and customer needs, and are consistent with current marketing plans and corporate goals.

This is a full-time position with a typical work schedule of Monday through Friday, 7:00 a.m. to 3:30 p.m. with a 30-minute lunch break, however hours may vary based on business needs.

MAJOR RESPONSIBILITIES

• Provide inside sales and customer service support for all IBT West-Magnum Industrial Distributors customers with application assistance, product sourcing, vendor assistance, and pricing and proposals.
• Support customers with product sourcing, pricing assistance, proposal presentation, billing, order entry and promotional items.
• Maintain appropriate quantities of current vendor literature.
• Coordinate and follow detailed marketing plans for target products, accounts and customers as outlined by Store/General Manager and preferred vendors.
• Assist customers by monitoring branch sales for specified product lines, keeping sales interest levels at a maximum.
• Assist in maintaining good vendor relations at the branch location level.
• Maintain open, productive communication between corporate, region managers, other branches, and department managers.
• Promote a positive attitude to co-workers, branches, vendors and customers, while promoting all of products and services.
• Other duties as assigned

KNOWLEDGE/EXPERIENCE

• Experience with inside sales and/or customer service preferred, but not required.
• Excellent oral and written communication skills with the ability to effectively present information and respond to customer questions and information.
• Ability to calculate discounts & percentages.
• Ability to specify technical products and to provide technical sales information.
• Strong PC and software skills with the ability to use technology to improve efficiency and effectively communicate information, including, but not limited to the Epicor P-21 (preferred), Google & Microsoft Suites.
• Valid driver’s license and clean driving record.

PHYSICAL DEMANDS

Sight, hearing, speech. Frequent lateral mobility; frequent entry and exit from vehicles; use of both hands and arms; occasionally lift weights over 50 pounds; mentally able to plan and analyze verbal input; solve problems; make decisions and take appropriate action under moderate stress.

POSITION TYPE/EXPECTED WORK HOURS

This is a full-time position with a typical work schedule of Monday through Friday, 7:00 a.m. to 3:30 p.m. with a 30-minute lunch break, however hours may vary based on business needs.

There may be times where there is an expectation to work extended hours as dictated by business needs. This position requires minimal travel for training or special projects.

BENEFITS

Competitive compensation with comprehensive benefits, including medical, dental, vision, prescription, paid vacation & holidays, wellness, 401(k), education reimbursement, and much more.

WORK AUTHORIZATION

The candidate must be authorized to work in the United States.

#HP

Magnum Industrial Distributors is an Equal Employment Opportunity and Affi
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