Inside Sales Support Specialist

Evolving Solution Services; Tyrone, Northern (Blair County, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

PTO

Paid Holidays

Company-Paid Life Insurance

Short-Term and Long-Term Disability

Voluntary Supplemental Benefits

Employee Discount Programs

Opportunities for Growth and Advancem

Job summary

MAG Industries is seeking an Inside Sales Support Specialist to assist customers and the Sales team, process orders, and develop sales opportunities through daily interactions. This role includes commission opportunities in addition to base pay.

The ideal candidate is organized, sales-minded, detail-oriented, and comfortable working with customers and numbers. This full-time position in Tyrone, PA offers growth potential and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Experience in inside sales, sales support, order processing, or account management is preferred.
• Strong communication skills and willingness to learn are valued.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience with ERP, CRM, or order-management systems is a plus.

Responsibilities

• Receive and respond to customer and Sales Representative calls, emails, and voicemails.
• Enter and process customer orders accurately within the ERP system.
• Build relationships with customers and identify opportunities to increase sales.
• Conduct inside sales activities with existing and prospective customers.
• Make outbound sales and follow-up calls regarding products, promotions, and reorders.
• Assist outside Sales Representatives with order processing and follow-up.
• Coordinate new account setup and sales follow-up for prospective customers.
• Research and resolve customer concerns involving orders, deliveries, and billing.

Skills

Strong communication

Organizational skills

Problem-solving

Time management

Customer focus

Outbound calls

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred

Tools

ERP systems

CRM systems

Microsoft Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Tyrone, PA, US

7 days ago Requisition ID: 1106

Salary Range: $19.00 To $22.00 Hourly

Position Summary

MAG Industries is seeking an Inside Sales Support Specialist to support our customers and Sales team while also identifying and developing sales opportunities through day-to-day customer interactions.

This position serves as an important link between our customers, Sales Representatives, Accounting, Fulfillment, Fleet, and Operations teams. The Inside Sales Support Specialist will process customer orders, assist with account needs, resolve customer and delivery issues, support outside Sales Representatives, and actively work to grow sales through existing and prospective customer relationships.

This role offers the opportunity to earn commission in addition to regular base pay through qualifying sales activity.

The ideal candidate is organized, personable, sales-minded, detail-oriented, and comfortable working with both customers and numbers. This position is well suited for someone who enjoys helping customers, solving problems, building relationships, and recognizing opportunities to generate additional business.

• Receive and respond to customer and Sales Representative calls, emails, and voicemails.
• Enter and process customer orders accurately within the company ERP system.
• Build relationships with customers and identify opportunities to increase sales through product recommendations, follow-up, and proactive outreach.
• Conduct inside sales activities with existing and prospective customers.
• Make outbound sales and follow-up calls to customers regarding products, promotions, new items, reorders, and other sales opportunities.
• Follow up with customers who have not recently ordered or who may have additional purchasing opportunities.
• Assist customers with product selection and provide information regarding available products, pricing, promotions, and availability.
• Support outside Sales Representatives with order processing, customer follow-up, product information, account questions, and other day-to-day needs.
• Assist prospective customers who contact MAG Industries and coordinate new account setup and sales follow-up.
• Research and resolve customer concerns involving orders, deliveries, returns, billing, product availability, and account information.
• Coordinate with Accounting, Sales, Fulfillment, Fleet, and other departments to resolve customer and order issues.
• Communicate delivery delays, route changes, vehicle issues, or other service disruptions to affected customers.
• Assist with product returns, return authorizations, credits, and related documentation.
• Review chain and multi-location customer orders for discrepancies, out-of-stock products, substitutions, and other issues.
• Prepare and maintain item setup sheets and other customer or product documentation.
• Assist with customer account information, tax rates, pricing information, and related records.
• Utilize Microsoft Excel to maintain spreadsheets, run formulas, review information, and support reporting and analysis.
• Assist with established product costing and pricing calculations as needed.
• Prepare and distribute customer or storewide communications regarding products, promotions, availability, operational changes, or other important information.
• Maintain accurate customer, order, product, and account information within company systems.
• Troubleshoot routine customer and sales-related issues independently and elevate more complex matters to management when appropriate.
• Develop a strong working knowledge of MAG Industries' products, customers, ordering processes, promotions, and delivery operations.

In addition to the position's regular responsibilities, the Inside Sales Support Specialist will have opportunities to generate sales and earn commission based on qualifying sales activity.

Sales opportunities may include developing business with existing accounts, re-engaging customers, promoting new or featured products, following up on leads, and assisting prospective customers with establishing new accounts.

Specific commission eligibility, rates, and qualifying sales will be communicated as part of the company's commission program.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Marketing, Sales, Accounting, or a related field preferred.
• Previous experience in inside sales, sales support, order processing, account management, administrative support, or a related role preferred.
• Sales experience is preferred but not required for a candidate with strong communication skills and a willingness to learn.
• Strong verbal and written communication skills.
• Comfortable speaking with customers and making outbound calls.
• Ability to recognize sales opportunities and confidently recommend products.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Comfortable working with spreadsheets, formulas, percentages, pricing, costs, and other numerical information.
• Experience with ERP, CRM, or order-management systems is preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to research and resolve issues independently.

What We're Looking For

We're looking for someone who can balance sales, service, and support. The right person will be comfortable answering a customer question one minute, entering an order the next, working through an account or delivery issue, and then recognizing an opportunity to make an additional sale.

This person should be dependable, outgoing, organized, and willing to take ownership of issues through resolution. Success in this position requires strong communication, attention to detail, a sense of urgency, and a natural ability to build relationships with customers.

Schedule

• Full-time
• Monday-Friday
• 8:00 AM-4:30 PM
• Occasional overtime may be required based on business needs.

Compensation

• Competitive base pay
• Commission opportunities based on qualifying sales activity

MAG Industries offers a competitive benefits package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability
• Voluntary Supplemental Benefits
• Employee Discount Programs
• Opportunities for Growth and Advancement

Physical Requirements

This position operates primarily in an office environment and requires frequent use of a computer, keyboard, telephone, and other standard office equipment. The employee must be able to remain seated and work at a computer for extended periods and occasionally lift or move up to 20 pounds.

Equal Opportunity Employer

MAG Industries is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law