Inside Sales & Support Representative

Chemspire Ingredients; Boonton (NJ); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Job summary

Chemspire Ingredients is seeking an Inside Sales & Support Representative to back our field sales team, manage house accounts, maintain relationships, and drive growth through lead generation and proactive account support.

You will enter contacts, quotes, and opportunities in Dynamics CRM, coordinate monthly business reviews, and work with customer service to ensure high service levels while staying organized and responsive.

Qualifications

• BA/BS from accredited institution.
• 2-5 years’ experience in sales, inside sales/support.
• Ability to handle/maintain/retain large amounts of information on accounts.
• Highly organized.
• Experience in chemicals major plus.
• Experience in Dynamics or related CRM systems (required).
• MUST be comfortable with TALKING to customers/TEAMS interactions
• Computer expertise (typing, grammar etc.,)

Responsibilities

• Coordinate and lead monthly/quarterly business reviews on house accounts. Monitor sales performance. Contact customer service/client to identify shortfalls in sales and correct as necessary
• Proactive communication and support with assigned accounts to increase maintain/increase sales, drive email blasts
• Review customer purchasing histories to gain insight and opportunities for penetration and growth. Monitor Power BI based performance metrics and sales scorecards
• Utilize Dynamics CRM system to document, track and manage all account related activities including quotes, sample and notes/correspondence
• Perform lead follow up and verification (UL prospector)
• Work with customer service to maintain key procurement personnel.
• Align with sales team and management on initiatives to target and develop key house accounts (mailers, emails blasts, webinars)
• Manage 3rd party sample distribution company (CMC warehouse)

Skills

CRM experience

Customer communication

Lead generation

Organizational skills

Power BI familiarity

Education

BA/BS from accredited institution

Tools

Dynamics CRM

Power BI

MS Office

Job description

Position Summary

The Inside Sales & Support Representative role will be responsible for supporting our field sales team, management, retention, and growth of existing house account base and lead generation.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Position Summary

The Inside Sales & Support Representative role will be responsible for supporting our field sales team, management, retention, and growth of existing house account base and lead generation.

This position reports to the Morgan Mahon, Regional Sales Representative based out of Boca Raton

The role requires the individual to enter contacts, samples, quotes and opportunities in Dynamics CRM system.

Sales Job Responsibilities

• Coordinate and lead monthly/quarterly business reviews on house accounts. Monitor sales performance. Contact customer service/client to identify shortfalls in sales and correct as necessary
• Proactive communication and support with assigned accounts to increase maintain/increase sales, drive email blasts
• Review customer purchasing histories to gain insight and opportunities for penetration and growth. Monitor Power BI based performance metrics and sales scorecards
• Utilize Dynamics CRM system to document, track and manage all account related activities including quotes, sample and notes/correspondence
• Perform lead follow up and verification (UL prospector)
• Work with customer service to maintain key procurement personnel.
• Align with sales team and management on initiatives to target and develop key house accounts (mailers, emails blasts, webinars)
• Manage 3rd party sample distribution company (CMC warehouse)

Qualifications

• BA/BS from accredited institution
• 2-5 years’ experience in sales, inside sales/support
• Ability to handle /maintain/retain large amounts of information on accounts
• Highly organized
• Experience in chemicals major plus
• Experience in Dynamics or related CRM systems (required)
• MUST be comfortable with TALKING to customers/TEAMS interactions
• Computer expertise (typing, grammar etc.,)

Position Type/Expected Work Hours

Chemspire is normally open from 8;30-5pm Monday to Friday. You will be assigned a work schedule and you will be expected to begin and end work according to the schedule.

Flexible work from home options available.