Inside Sales Support — IT MSP (Unlimited Vacation)

Kids for the Future; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Unlimited vacation

Birthday holiday

Volunteer time

Parental leave

Education reimbursement

Learning programs

Job summary

Courser is seeking an Inside Sales Support specialist to assist the sales team in driving revenue and delivering exceptional service to prospective and existing clients. You will prepare quotes, manage CRM data, coordinate with vendors, and streamline communications between internal teams and clients.

The role requires 2+ years in sales support within IT/MSP environments, familiarity with ConnectWise Sell/Quosal, CRM systems, and strong MS Office skills.

Qualifications

• 2+ years of experience in sales support, inside sales, or sales administration in IT/MSP/tech services.
• Proficient with quoting tools and CRM systems, and excellent written/verbal communication.

Responsibilities

• Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
• Assist in RFP/RFI responses, renewals, and client onboarding documentation.
• Support contract tracking and ensure all sales documentation is accurate and up to date.
• Maintain CRM records (HubSpot, Salesforce, ConnectWise Sell) for contacts, opportunities and activities.
• Track sales metrics and generate pipeline reports as needed.
• Follow up on proposals and coordinate renewals or upgrades.
• Communicate with vendors for pricing and product availability.
• Coordinate between sales, service delivery, procurement and clients for smooth order processing.
• Schedule discovery calls, demos, and client-facing meetings.

Skills

Sales support

CRM systems

Quotation tools

Organization

Communication

Excel

Education

High school

Tools

HubSpot

Salesforce

ConnectWise Sell

Quosal

QuoteWerks

Job description

Courser is seeking an Inside Sales Support specialist to assist the sales team in driving revenue and delivering exceptional service to prospective and existing clients. You will prepare quotes, manage CRM data, coordinate with vendors, and streamline communications between internal teams and clients.

The role requires 2+ years in sales support within IT/MSP environments, familiarity with ConnectWise Sell/Quosal, CRM systems, and strong MS Office skills.