Inside Sales Support

Kids for the Future; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Unlimited vacation

Birthday holiday

Volunteer time

Parental leave

Education reimbursement

Learning programs

Job summary

Courser is seeking an Inside Sales Support specialist to assist the sales team in driving revenue and delivering exceptional service to prospective and existing clients. You will prepare quotes, manage CRM data, coordinate with vendors, and streamline communications between internal teams and clients.

The role requires 2+ years in sales support within IT/MSP environments, familiarity with ConnectWise Sell/Quosal, CRM systems, and strong MS Office skills.

Qualifications

• 2+ years of experience in sales support, inside sales, or sales administration in IT/MSP/tech services.
• Proficient with quoting tools and CRM systems, and excellent written/verbal communication.

Responsibilities

• Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
• Assist in RFP/RFI responses, renewals, and client onboarding documentation.
• Support contract tracking and ensure all sales documentation is accurate and up to date.
• Maintain CRM records (HubSpot, Salesforce, ConnectWise Sell) for contacts, opportunities and activities.
• Track sales metrics and generate pipeline reports as needed.
• Follow up on proposals and coordinate renewals or upgrades.
• Communicate with vendors for pricing and product availability.
• Coordinate between sales, service delivery, procurement and clients for smooth order processing.
• Schedule discovery calls, demos, and client-facing meetings.

Skills

Sales support

CRM systems

Quotation tools

Organization

Communication

Excel

Education

High school

Tools

HubSpot

Salesforce

ConnectWise Sell

Quosal

QuoteWerks

Job description

• Location 8100 Oak Lane,Suite 402,Miami Lakes, FL, 33016,United States
• Employee Type FT Hourly Non-Exempt
• Required Degree High school
• Travel 10%
• Manage Others No

Contact information

• Phone [phone]

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

We are seeking a detail-oriented and customer-focused Inside Sales Support specialist to assist our sales team in driving revenue and delivering exceptional service to prospective and existing clients. In this role, you’ll support the sales process by preparing quotes, managing CRM data, coordinating with vendors, and helping streamline communications between internal teams and clients. The ideal candidate thrives in a fast-paced IT services environment and has experience working with MSP sales operations or similar technology-based offerings.

Key Responsibilities:

Sales Process Support

• Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
• Assist in RFP/RFI responses, renewals, and client onboarding documentation.
• Support contract tracking and ensure all sales documentation is accurate and up to date.

CRM & Administrative Tasks

• Maintain accurate records in the CRM (e.g., HubSpot, Salesforce, ConnectWise Sell), including contacts, opportunities, and activities.
• Track sales activity metrics and generate pipeline and performance reports as needed.
• Follow up on outstanding proposals and coordinate renewals or upgrades.
• Communicate with vendors for pricing, product availability, and deal registrations.
• Support communication between the sales team, service delivery, procurement, and clients to ensure smooth order processing and implementation.
• Help schedule discovery calls, demos, and other client-facing meetings as needed.

Qualifications:

• 2+ years of experience in sales support, inside sales, or sales administration—preferably in an IT, MSP, or technology services environment.
• Familiarity with quoting tools (e.g., ConnectWise Sell/Quosal, QuoteWerks) and CRM systems.
• Strong organizational skills with a high attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office 365 (especially Excel, Outlook, and Word).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why you’ll love working here

At Coursser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

• Competitive benefits package, including medical, dental, vision, and life insurance
• Unlimited vacation time*
• 10 Holidays including your Birthday and a Floating Holiday!
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
• *Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.