Inside Sales Support Associate (Remote)

Keystone Technologies Inc; Lansdale (Montgomery County); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Support Associate to join their dynamic team. This role focuses on enhancing the customer experience and driving sales through collaboration with the Distributor Sales Team. You'll leverage your lighting industry knowledge and sales experience to analyze data, manage customer records, and respond to inquiries. The position offers a collaborative environment where your contributions can lead to meaningful impacts. If you're passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Short-term Disability

Philanthropic Opportunities

Qualifications

• Bachelor's degree preferred, lighting industry experience required.
• 1-2 years of inside sales experience with a focus on customer service.

Responsibilities

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales opportunities and manage price quotes effectively.

Skills

Customer Service

Sales Experience

Analytical Skills

Communication Skills

Organizational Skills

Education

Bachelor's degree in Business Administration

Tools

CRM System

Job description

*This is a permanent remote position. Please note this position requires travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Do not apply unless you can travel to Headquarters during this period.

Must have lighting/electrical industry experience to be considered.

The Opportunity:

The Inside Sales Support Associate collaborates closely with the Distributor Sales Team to drive sales and maintain key relationships with internal teams, external sales representatives, and customers. The role focuses on safeguarding the customer experience and promoting Keystone’s "Light Made Easy" promise.

Who we are:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. As a national leader in the commercial and industrial lighting industry, Keystone serves customers across the U.S. Our mission is "Light Made Easy." We foster an engaged and collaborative environment where individuals are supported to reach their full potential.

Keystone's core values:

• Wow Customers
• Grow Passionately
• Do Right
• Value People

What we offer:

Benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401(k) plan with company match, paid time off, and philanthropic opportunities.

Your Impact:

• Analyze customer sales data to identify trends and opportunities with management.
• Initiate sales opportunities with existing and new customers via outbound cold calls and inbound inquiries.
• Manage price quotes and maintain accurate customer records within our CRM system.
• Serve as a liaison between Sales Agencies, Distributors, and Territory Managers.
• Respond promptly to questions regarding orders via email or phone.
• Follow up on sample requests and new quotes in accordance with Keystone policies.
• Check order and stock availability, communicating updates to customers and internal teams.

What you bring:

• Bachelor's degree in Business Administration or a related field (preferred).
• Lighting industry experience and product knowledge (required).
• 1-2 years of inside sales experience.
• Outstanding customer service skills, with quick response times, clear communication, and a drive to exceed expectations.
• Strong analytical and problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a time-sensitive environment.
• Excellent verbal communication skills, comfortable with phone interactions.

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.