Inside Sales Support

Reading Truck; West Palm Beach (FL); On-site; USD 50,000 - 93,000; Full time

Job summary

Reading Truck is looking for an Inside Sales Support in West Palm Beach to assist outside sales personnel with customer quotations. This role requires technical knowledge and strong communication skills, catering to a dynamic customer base in a manufacturing environment. The ideal candidate will have five years of experience in customer service and a high school diploma or GED, with an associate degree preferred. Join our team and enjoy comprehensive benefits including medical, dental, and a 401(k) savings plan.

Benefits

Comprehensive benefits package including Medical, Dental, Vision and Life

401(k) Savings Plan with Company Match

Tuition Reimbursement

10 paid holidays

Generous Footwear, Eyewear, and Safety Equipment Discount Program

Paid Training and Development Programs

Qualifications

• Minimum of five years of customer service or sales experience in a manufacturing environment.
• Experience in the truck equipment or OEM automotive industry preferred.

Responsibilities

• Assist outside sales with quotes and provide customer support.
• Handle technical inquiries and create accurate bills of materials.
• Research previous builds and provide quotations.

Skills

Customer service

Communication skills

Technical knowledge

Education

High School diploma or GED

Associate Degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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How You Will Make An Impact

The Inside Sales Support assists RTE outside sales personnel and external customers with quotes. Inside Sales is a customer service and a technical role that requires significant knowledge of the requested product as well as the installation process.

How You Will Make An Impact

The Inside Sales Support assists RTE outside sales personnel and external customers with quotes. Inside Sales is a customer service and a technical role that requires significant knowledge of the requested product as well as the installation process.

The Nuts and Bolts

• Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity
• Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations
• Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote
• Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities
• Assist the sales department with technical inquiries to facilitate an accurate design for our customers
• Communicate directly with customers when required to clarify specifications or explain exceptions to their request
• Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job
• Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.
• Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated
• Become adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner
• Respond to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency and effectiveness of the department
• Other duties as assigned
  
  

Required Credentials

Education:

• High School diploma or GED
• Associate Degree preferred
  
  

Experience:

• Minimum of five (5) years of customer service or sales experience in a manufacturing environment
• Experience in the truck equipment, OEM automotive or similar industry - preferred
• Strong communication skills, both verbal and written
• Computer skills in Word, Outlook, and Excel
• Manufacturing industry or background experience preferred
  
  

How We Make An Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• 10 paid holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs
  
  

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/

#PIQ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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