Inside Sales Support

Reading Truck in; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the truck equipment industry seeks an Inside Sales Support professional. This role involves assisting sales personnel with quotes, requiring strong customer service skills, technical knowledge, and experience in the manufacturing environment. Enjoy comprehensive benefits and a collaborative culture while advancing your career.

Benefits

Comprehensive benefits package including Medical, Dental, Vision, and Life

401(k) Savings Plan with Company Match

Tuition Reimbursement

10 paid holidays

Generous Footwear, Eyewear, and Safety Equipment Discount Program

Paid Training and Development Programs

Qualifications

• Minimum of five (5) years of customer service or sales experience in a manufacturing environment.
• Experience in the truck equipment or OEM automotive industry preferred.
• Strong verbal and written communication skills.

Responsibilities

• Process all requests for quotes to define equipment cost and lead time.
• Assist the sales department with technical inquiries.
• Create complete bills of material to ensure accurate total estimated costs.

Skills

Communication

Technical knowledge

Customer service

Education

High School diploma or GED

Associate Degree preferred

Tools

Word

Outlook

Excel

Job description

The Inside Sales Support assists RTE outside sales personnel and external customers with quotes. Inside Sales is a customer service and a technical role that requires significant knowledge of the requested product as well as the installation process.

The Nuts and Bolts

• Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity
• Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations
• Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote
• Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities
• Assist the sales department with technical inquiries to facilitate an accurate design for our customers
• Communicate directly with customers when required to clarify specifications or explain exceptions to their request
• Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job
• Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.
• Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated
• Become adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner
• Respond to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency and effectiveness of the department
• Other duties as assigned

Required Credentials

Education:

• High School diploma or GED
• Associate Degree preferred

Inside Sales Support (Finance)

How You Will Make an Impact

The Inside Sales Support assists RTE outside sales personnel and external customers with quotes. Inside Sales is a customer service and a technical role that requires significant knowledge of the requested product as well as the installation process.

The Nuts and Bolts

• Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity
• Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations
• Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote
• Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities
• Assist the sales department with technical inquiries to facilitate an accurate design for our customers
• Communicate directly with customers when required to clarify specifications or explain exceptions to their request
• Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job
• Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.
• Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated
• Become adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner
• Respond to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency and effectiveness of the department
• Other duties as assigned

Required Credentials

Education:

• High School diploma or GED
• Associate Degree preferred

Experience:

• Minimum of five (5) years of customer service or sales experience in a manufacturing environment
• Experience in the truck equipment, OEM automotive or similar industry - preferred
• Strong communication skills, both verbal and written
• Computer skills in Word, Outlook, and Excel
• Manufacturing industry or background experience preferred

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• 10 paid holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/

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