Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)

Freddie Mac; Fort Lauderdale (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

Freddie Mac is seeking a Customer Service Representative to join their team in Fort Lauderdale. This role involves answering calls, booking appointments, and ensuring exceptional customer service. The position offers opportunities for remote work and various employee benefits after a probationary period.

Benefits

Medical, Dental, and Vision benefits after 60 days

$15,000 Life Insurance (Company Paid)

401K plan with company match

Paid Time Off - 10 days per year

$200 Monthly Incentive Bonus Plan

Qualifications

• High school graduate or G.E.D.
• One year experience in call center or retail.
• Excellent oral and written communication skills.
• Fluency in both Spanish and English.

Responsibilities

• Answer incoming calls and respond to customer requests.
• Book appointments for members with data accuracy.
• Identify and escalate issues to supervisors.

Skills

Communication

Multitasking

Customer Service

Fluency in Spanish

Fluency in English

Education

High school graduate or G.E.D.

Job description

Employer Industry: Home Improvement Services

Why consider this job opportunity:
- Opportunity to continue working from home in a post-pandemic workplace
- Eligible for Medical, Dental, and Vision benefits after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan along with weekly/monthly gift card drawings/contests for meeting goals

What to Expect (Job Responsibilities):
- Answer incoming calls and respond to customer requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Adapt to fast-changing guidelines while assisting customers

What is Required (Qualifications):
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask, including speaking on the phone while using a computer and keyboard simultaneously
- Must be fluent (speaking/reading/writing) in both Spanish and English

How to Stand Out (Preferred Qualifications):
- Ability to type at least 25 words per minute
- Experience in providing exceptional customer service and maintaining established quality requirements

#HomeImprovement #CustomerService #CareerOpportunity #RemoteWork #Benefits

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