Customer Service Representative

BD; Stuart (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Medical Technology is offering a remote customer service position where you will assist customers with order inquiries and returns, while collaborating with various departments. Candidates with a minimum of 1 year in the medical industry, alongside strong problem-solving and adaptability skills, are encouraged to apply.

Benefits

Comprehensive benefits package

Tuition reimbursement

401(k) plan with employer contributions

Up to 12 company-paid holidays

Qualifications

• Minimum 1 year experience in the medical industry or call center.
• Ability to read and interpret medical supply publications.
• Proficient in calculating discounts and percentages.

Responsibilities

• Provide timely and accurate information to customers.
• Process customer returns per established policies.
• Collaborate with Medical Billing to resolve billing disputes.

Skills

Customer Service

Problem Solving

Adaptability

Microsoft Office

Education

High School Diploma or GED

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- 401(k) plan with employer contributions
- Tuition reimbursement for continued education
- Fully remote position, offering flexibility in work location

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding order status and product inquiries
- Process customer returns in accordance with established policies and procedures
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Provide feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in calculating figures and amounts such as discounts and percentages
- Knowledge of Microsoft Office applications

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Strong problem-solving abilities and adaptability to various situations
- Availability to work evening shifts, weekends, or overtime as needed

#MedicalTechnology #CustomerService #RemoteWork #CareerOpportunity #HealthcareIndustry

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