Inside Sales Support

Techniks Tool Group; Indianapolis (IN); On-site; USD 35,000 - 48,000; Full time

Job summary

Techniks Tool Group in Indianapolis, IN is seeking a customer service-oriented professional to support customers, provide technical information, and relay sales data such as prices and delivery dates.

You will represent the company professionally, process orders and RFQs, and collaborate with the team to expedite shipments while maintaining customer satisfaction. A bachelor’s or technical degree is preferred but not required.

Qualifications

• Bachelor’s or Technical degree preferred but not required.
• Ability to learn and retain product specific information as it pertains to the position.
• Epicor ERP experience preferred but not required.

Responsibilities

• Represent the company in a positive and professional manner; build rapport and credibility with customers.
• Strong phone communication skills are an imperative component of this role.
• Responsible for processing customer orders and requests for quotations in an accurate and timely manner.
• Coordinate with team to expedite orders to meet customer demands.
• Assure satisfaction of both internal and external customers.
• Identify alternative solutions if the customer's initial request cannot be met.
• Cross reference competitors part numbers for customers.
• Maintain a positive work atmosphere by collaborating with coworkers, customers, supervisors, and all employees.
• Answer basic applications questions for customers.
• Facilitate customer returns and repairs - assign return authorization numbers according to procedure.

Skills

Excellent communication

Customer relations

Organizational skills

Computer skills

Clerical skills

Education

Bachelor’s degree preferred

Technical degree preferred

Tools

Epicor ERP

Job description

General Function of The Job:

The primary focus of this position centers on the ability to communicate effectively. The key to success in this position is the ability to build professional relationships with customers, provide technical support as well as quick and timely relay of sales-related data such as price and delivery dates.

Essential Responsibilities:

include the following. Other duties may be assigned.

• Represent the company in a positive and professional manner. Ability to build a strong rapport, establish trust and credibility with customers.
• Strong phone communication skills are an imperative component of this role.
• Responsible for processing customer orders and requests for quotations in an accurate and timely manner.
• Working with the team to expedite orders to meet customer demands.
• Assure satisfaction of both internal and external customers.
• Responsible for identifying alternative solutions in the event the customer’s initial request cannot be met.
• Cross reference competitors part numbers for customers.
• Must maintain a positive work atmosphere by acting and communicating in a way that gets along with co-workers, customers, supervisors, and all other employees.
• Required to answer basic applications questions for customers.
• Facilitate customer returns and repairs - assign return authorization numbers according to procedure.

Education and/or Experience:

• Bachelor’s or Technical degree preferred but not required.
• Ability to learn and retain product specific information as it pertains to the position.
• ERP system experience Epicor preferred but not required.

Working Hours:

• Standard hours are Monday-Friday 8:00am to 5:00pm

Specific Skills:

Excellent communication skills, customer relations, organizational, computer and clerical skills.