Inside Sales Support

Impact Business Group; Brooks Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Impact Business Group in Michigan is seeking an Inside Sales Support professional to help sales leaders and customers move requests from initial pricing through order processing.

You will own the details, keep customers informed, and coordinate with sales leaders when questions need input. Proficiency with Excel and strong communication are key.

The role emphasizes accuracy, timely follow-up, and cross-functional collaboration to ensure orders progress smoothly.

Qualifications

• Develop pricing and prepare accurate quotes for customers.
• Process customer orders with attention to price and specification accuracy.
• Track quotes and follow up on open requests or unanswered questions.
• Provide timely, professional customer service throughout quoting and ordering.

Responsibilities

• Develop pricing and prepare accurate customer quotes.
• Process customer orders, checking prices, specifications, and order information for accuracy.
• Track submitted quotes and follow up on open requests and unanswered questions.
• Provide timely, professional customer service throughout the quoting and ordering process.
• Work with sales leaders to clarify customer needs, resolve questions, and keep orders progressing.
• Maintain organized pricing records and activity tracking using Microsoft Excel.
• Manage requests through completion, ensuring details and follow-up remain on track.

Skills

Pricing

Quote preparation

Order processing

Customer service

Excel

Coordination with sales

Tools

Microsoft Excel

Job description

Our client, a manufacturer, is seeking an Inside Sales Support professional to help sales leaders and customers move requests from initial pricing through order processing. This role combines quote preparation, order accuracy, customer communication, and consistent follow-through. You will own the details, keep customers informed, and coordinate with sales leaders when questions need their input.

Responsibilities

• Develop pricing and prepare accurate customer quotes.
• Process customer orders, checking prices, specifications, and order information for accuracy.
• Track submitted quotes and follow up on open requests and unanswered questions.
• Provide timely, professional customer service throughout the quoting and ordering process.
• Work with sales leaders to clarify customer needs, resolve questions, and keep orders progressing.
• Maintain organized pricing records and activity tracking using Microsoft Excel.
• Manage requests through completion, ensuring details and follow-up remain on track.