Inside Sales Supervisor

WM; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Short-term disability

Personal days

Job summary

WM in Phoenix seeks an Inside Sales Manager to supervise the Inside Sales Team and drive revenue from WM services. You will reinforce the sales strategy and maintain a high level of customer satisfaction across all transactions, working with Area Sales Managers to resolve issues.

You will forecast and recruit for team roles, provide training and coaching, and manage customer records. A Bachelor's degree (or equivalent) and 2 years of B2B sales are required.

Qualifications

• Bachelor’s degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 2 years direct business-to-business sales experience.

Responsibilities

• Supervise the activities of the Inside Sales Team.
• Maintain and reinforce the corporate sales strategy and design with the Inside Sales Team.
• Establish and maintain high customer satisfaction on all sales transactions.
• Forecasts and recruits qualified candidates for Inside Sales Team positions.
• Execute ongoing training and coaching for Inside Sales Representatives.
• Maintain accurate customer records for all interactions (prospects, contracts, orders, documentation).
• Responsible for performance management.

Skills

Inside sales

Team leadership

Customer relations

Sales strategy

Education

Bachelor's degree

4 years experience

High School Diploma/GED

Job description

I. Job Summary

Supervises the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with Area Sales Managers to help resolve escalated or unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
• Participates in training and coaching the Inside Sales staff.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation
• Responsible for performance management.
• Other duties as assigned.

III. Qualifications

• Required Qualifications
• Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited)and four (4) years of relevant work experience.
• 2 years direct business-to-business sales (in addition to education requirements).

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• medical, dental, vision, life insurance, and short-term disability.
• stock purchase plan, company matching on a 401(k), and more.
• paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.