Inside Sales Supervisor

WM (Waste Management); Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid time off

Job summary

WM (Waste Management) seeks an Inside Sales Supervisor to lead the Area Inside Sales Team in Phoenix, focusing on selling WM services to customers to generate additional revenue. The role reinforces the sales strategy, drives customer satisfaction, and collaborates with Area Sales Managers to handle escalated issues.

The position requires a Bachelor's degree (or equivalent) and 4 years of relevant experience, plus 2 years of B2B sales experience. Office-based role with traditional WM benefits.

Qualifications

• Bachelor's Degree or equivalent and four (4) years of relevant work experience.
• 2 years direct business-to-business sales experience.

Responsibilities

• Maintains and reinforces WM's corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains high customer satisfaction on all sales transactions and collaborates with Area Sales Managers to resolve issues.
• Supervises Inside Sales Department activities and ensures targets for sales calls, lead generation, and contact productivity are met.

Skills

Sales leadership

B2B sales

CRM

Education

Bachelor's degree

Tools

Salesforce

Job description

I. Job Summary

Supervises the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.

II. Essential Duties and Responsibilities

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with Area Sales Managers to help resolve escalated or unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
• Participates in training and coaching the Inside Sales staff.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation
• Responsible for performance management.
• Other duties as assigned.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited)and four (4) years of relevant work experience.
• 2 years direct business-to-business sales (in addition to education requirements).

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.

Please note that benefits may vary by site.